Receptionist/Administration Officer

NHS; Newbury; On-site; GBP 24,000 - 26,000

Job description

Job summary

0.8wte - 30 hours (FRIDAY MORNING WORKING ESSENTIAL).

Ideal working pattern would be 8am-5am over 3 days and 8.15-12.45pm on a Friday.

An exciting opportunity has arisen to join the expanding, innovative administration team for the IPASS (Integrated Pain and Spinal Service), BLIS (Berkshire Long Covid Service) & MSK CSS (Musculoskeletal Community Specialist Services). The post is on a permanent band 3 contract, based at our Adlam Villas clinic (Newbury). We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, with great team and people skills to join our team.

The role of an IPASS/BLIS & MSK CSS Receptionist / Administrator is one which gives continuous support to the clinical staff and patients. Good, effective teamwork and the ability to work collaboratively is a vital part of what encompasses these community services.

The team of administration officers are led and supported by an Administration Manager and Administration Lead Officers. The team is headed by Service Managers and includes the following healthcare professionals: Advanced Physiotherapy Practitioners, Clinical / Counselling Psychologists, Medical Consultants and Occupational Therapists.

Main duties of the job

1. To be responsible for manning reception and welcoming patients and visitors on site.
2. To take shared responsibility for opening / closing and securing the building.
3. To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process.
4. To use TPRO, our electronic system used for clinic letter processes.
5. To be an accessible and central point of contact for service users, including patients and GP's.
6. Take responsibility for assigned caseload / task management.
7. Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient-related queries.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Date posted: 24 March 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,071 to £25,674 a year per annum, pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 371-CHS936-B

Job locations: IPASS, Newbury, RG14 7HX

Job responsibilities

The must haves for you to be considered for this role:

• Ability to work well within a team and independently.
• Excellent communication skills.
• Multitask and provide admin support across different areas within our 3 services.
• Show flexibility, compassion and understanding to develop our services and better the patient experience.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications /Training Desirable

• Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience.

Continuous Professional Development Essential

• Computer skills
• Customer care/Handling verbal complaints
• Conflict resolution
• Diversity
• Willing to undertake further personal and professional development

Previous Experience Essential

• Experience of dealing with the public
• Working in an office environment in an Administrative role e.g. typing and dealing with telephone queries
• Team working

Desirable

• NHS experience

Knowledge, Skills & Abilities Essential

• Willingness to learn RiO/diaries
• Excellent written and oral communication skills
• Understand the importance of confidentiality, dignity and privacy and respecting diversity
• Excellent communication skills, written and oral
• Computer skills to include word, excel, email and databases
• Excellent organisational skills and ability to prioritise
• Approachable, helpful and able to empathise
• Ability and willingness to learn
• Ability to work to tight deadlines
• Ability to work within a team but able to work alone when required

Desirable

• Knowledge of the NHS and its systems, Trust policies and procedures

Additional Requirements Essential

• DBS Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Berkshire Healthcare Foundation Trust

Address: IPASS, Newbury, RG14 7HX

Employer's website: https://www.berkshirehealthcare.nhs.uk/