Receptionist

NHS; Gravesend; On-site; GBP 20,000 - 30,000

Job description

Avery Healthcare is a leading provider of luxury elderly care homes in the UK, offering exceptional care and creating meaningful experiences for both residents and employees. As a Receptionist, you will be the first point of contact within the home, providing professional and high-quality customer service.

Main duties of the job

As a Receptionist at Avery Healthcare, your focus will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Your responsibilities will include answering the telephone and responding to enquiries, completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. You will also be responsible for maintaining the general tidiness of the reception area and liaising with Housekeeping to ensure standards are maintained.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. The company is passionate about creating meaningful experiences for both residents and team members, offering a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

Qualifications

To be successful in this role, you should have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous exposure to problem-solving and client complaints is also desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.