Quality Analyst

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 36,000

Job description

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SYTECH is a leading provider of digital forensics, consultancy, cybersecurity, training, and accreditation support services. We are committed to maintaining the highest standards in everything we do, and we are seeking a meticulous and proactive Quality Analyst to help ensure our processes, services, and deliverables meet and exceed client expectations.

Requirements

Key Responsibilities for the role include:

• Conduct quality checks on reports, case files, and deliverables to ensure adherence to established standards and procedures.
• Monitor and evaluate processes to identify areas for improvement and implement corrective actions where needed.
• Collaborate with forensic teams and other departments to promote a culture of quality and continuous improvement.
• Develop and maintain documentation, including quality guidelines, policies, and process manuals.
• Participate in audits and inspections, ensuring compliance with accreditation standards and regulatory requirements.
• Collect, analyse, and report data to track performance metrics and drive quality initiatives.
• Provide training and support to colleagues on quality standards and best practices.
• Stay informed about industry developments and regulatory changes to ensure SYTECH’s quality processes remain current and effective.

Qualifications and Experience:

• Proven experience in quality assurance, analysis, or a similar role.
• Exceptional attention to detail and analytical skills.
• Strong understanding of quality standards, processes, and compliance requirements.
• Familiarity with ISO standards or other accreditation frameworks (e.g., ISO 17025) is an advantage.
• Excellent communication and interpersonal skills, with the ability to provide constructive feedback.
• Strong organisational skills and the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite; experience with data analysis tools is a plus.
• Knowledge or experience in digital forensics, cybersecurity, or related fields is desirable but not required.

Additional:

• Occasional travel to provide on-site team support may be required.
• Flexibility in hours to meet deadlines when necessary.
• This role is subject to NPPV L3 vetting clearance.

What We Offer:

• Comprehensive Training & Mentorship – Empowering you to succeed and grow in your role.
• Flexible Working Arrangements – Tailored to fit your lifestyle and personal needs.
• Employee Assistance Programme – Offering confidential support whenever you need it.
• Free On-Site Parking – Convenient and accessible.
• Engaging Social Events – Building connections through exciting team activities.
• Comprehensive Pension Plan – Securing your future with our retirement benefits.
• Health & Wellbeing Programmes – Prioritising your physical and mental health.
• Casual Dress Code – Enjoy a relaxed and comfortable work environment.

Salary: £25,000 - £36,000 per annum - depending on your experience, skills, and qualifications, plus the opportunity for growth based on your performance and contributions to the role.

Join Us

At SYTECH, we are dedicated to creating a welcoming and inclusive environment where everyone is valued and empowered to contribute to our collective success. We actively encourage applications from individuals with diverse experiences, recognising that varied perspectives strengthen our team and is key to innovation and growth.

If you are excited about this role but do not meet every requirement listed, we still encourage you to apply. You may be the right candidate through your skills, background, and unique insights.

We proudly embrace diversity as an equal opportunity employer, where every hiring decision revolves around qualifications, merit, and business needs—without exception. We understand the importance of accessibility in the application process, so we encourage you to reach out if you need any assistance or have specific requests during your recruitment journey. Your comfort and success are our priorities, so please feel free to let us know how we can support you!