Product Content Manager

Screwfix Direct Ltd; Yeovil; Hybrid; GBP 30,000 - 50,000

Job description

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

Reporting to the Senior Content Enrichment Manager, you'll lead a team of copy editors ensuring customer-facing product information meets e-commerce demands and customer expectations. By delivering accurate, engaging, and compliant content, you'll enhance the shopping experience, help customers make informed decisions, and build trust.

We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both.

Key Responsibilities:

• Drive the strategy for how we present written information to our customers to ensure relevancy and consistency with respect to display and tone of voice.
• Oversee and guide a team in reviewing and refining product titles and descriptions, ensuring consistency, accuracy, and alignment with best practices for search engine optimisation (SEO).
• Develop and maintain strong working relationships with key stakeholders within Screwfix teams including Trading, E-commerce and QA.
• Pro-actively deal with meeting deadlines and workload priorities to ensure the production of new product launches is delivered within agreed timelines and to a high standard.
• Collaborate with the PIM manager to ensure any change maximises efficiency with the PIM.
• Take the lead and proactively look for continuous improvement opportunities to improve processes and optimise efficiency.
• Provide regular insightful reporting on progress of projects, highlighting areas of risk together with any key recommendations.
• Actively support suppliers when required to protect and deliver the necessary standards, highlighting suppliers who are consistently not meeting our requirements.
• Invest time with and influence stakeholders to improve the copy-editing process to drive efficiency and compliance to our specifications and standards.
• Ensure colleagues have sufficient information and guidance to make effective decisions.
• Through quarterly check-ins, agree clear expectations for all colleagues ensuring that objectives and targets are aligned to business requirements and reviewed regularly.
• Give colleagues regular constructive feedback through regular 1 to 1s, building performance and recognising the contribution of individuals in a way that is valued by that individual.
• Challenge behaviour that does not support a team working environment.
• Encourage colleagues to progress their development plan, providing support where necessary.
• Create a sense of energy and pace based upon personal example.

Minimum Requirements:

• Proven experience in managing customer-facing product information, ideally in a copywriting/proof-reading role.
• Experience in managing and leading teams responsible for editing and optimising product titles and descriptions, with a focus on SEO best practices.
• Proficient SEO experience or working in a Digital capacity desirable.
• Able to network and influence.
• Experienced working in a matrix management environment.
• Experience of using PIM or PMDM systems to manage core product data.
• Able to interpret, draw conclusions and act on KPIs and category performance data.
• Efficient planning skills when managing a range of tasks.
• A flexible and adaptive approach to assess changes whilst ensuring objectives are met.

What’s in it for You?

• Flexible Working: Enjoy a hybrid model—spend three days a week in our welcoming Head Office with flexible hours to fit your life.
• Belonging & Inclusivity: Join a team that values diversity, equity, and inclusion, where leaders listen and colleagues have your back.
• Career Progression & Learning: Access award-winning apprenticeships, development programs, and the tools to ‘Make More of Yourself.’
• Health & Wellbeing: Enjoy subsidised meals, gym discounts, and counselling services through the Retail Trust.
• Family-First Policies: Inclusive parental leave, enhanced pay, and resources to support your family moments.
• Financial Perks: Benefit from a market-leading pension scheme, bonuses up to 20%, and exclusive discounts at Screwfix, B&Q, and more.
• Convenience: Free parking, a relaxed Head Office environment, and flexibility to work at your best.
• Sustainability That Matters: Join a company committed to protecting the planet through bold initiatives in carbon reduction and sustainable practices.

What Does it Take to Succeed at Screwfix?
We move fast, adapt quickly, and deliver big. If you’re proactive, collaborative, and love a challenge, you’ll thrive here. At Screwfix, the more you put in, the more you get out.

We believe in equity for all. Please let us know at [e-mail] if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE

#LI-Hybrid