Private Shopping Waiter

HARRODS; London; On-site; GBP 10,000 - 40,000

Job description

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination.

Our Private Shopping Waiters will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. As a Private Shopping Waiter, you are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service, and in-depth product knowledge.

In line with outstanding hospitality standards, you'll be the gatekeeper of our lounge area, preparing all food and beverage components, from preparing coffee to serving champagne and snacks, serving Harrods' most discerning clients. You'll ensure the luxury standard of our private areas is maintained consistently throughout the department and that all areas are clean and comfortable.

About the Role

The Private Shopping Waiter is an integral part of the Private Shopping team where you will be based in our iconic Penthouse or Private Service Suite.

Below will be your day-to-day responsibilities:

1. Greeting clients in a warm and friendly reception, remaining attentive throughout their visit, and providing clients with prompt and efficient service.
2. Make each client feel special and welcome by ensuring a strong customer focus and a desire to always go the extra mile to continually deliver exceptional customer experiences.
3. Having a full and comprehensive knowledge of our menu, allergens, and alcohol list to enable you to answer guest queries quickly, knowledgeably, and in a discreet manner in line with the highest standards.
4. Organise and carry out all mise-en-place duties prior to and after service to the required standards.

About You

To excel in this role you'll have the following experiences and knowledge:

1. Experience within food and beverage or within events.
2. Ability to take food and beverage orders in a professional manner.
3. Ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations.
4. You will be able to flex your skill set between bartender and waiter.

About Us

Harrods is one of the world's leading luxury department stores, and we're becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you'll enjoy a package that includes a competitive salary, 22 days' holiday, your birthday off, up to 33% Harrods discount (including our restaurants), plus joining our generous pension scheme.

Uniquely You

At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role, as well as a genuine interest in working for Harrods, and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods.