Private Shopping Waiter - Mandarin/Arabic Speaking

Harrods Limited; Greater London; On-site; GBP 31,000

Job description

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination.

Our Private Shopping Waiters will assist the Management team in running the Private Shopping areas effectively by maintaining high service standards and exceeding customer expectations. In line with outstanding hospitality standards, you’ll be the gatekeeper of our lounge area, assisting in preparing all food and beverage components, from preparing coffee to serving champagne and light refreshments, and working with Harrods' most discerning clients. You’ll ensure the luxury standard of our private areas is maintained consistently throughout the department and that all areas are clean and comfortable.

Whether you are an experienced professional looking to elevate your career, or a motivated and driven candidate ready to enhance your exposure to hospitality in the world’s most luxury department, at Harrods Private Shopping we firmly believe in offering exciting career opportunities.

About the Role

The Private Shopping Waiter is an integral part of the Private Shopping team where you will be based in our iconic Penthouse or Private Service Suite. As a Private Shopping Waiter, you are responsible for offering a seamless and unrivalled client journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service, and in-depth product knowledge.

This position emphasizes collaboration and allows for meaningful interactions without the demands of regular hospitality schedules, in line with our customary store hours, which is 10am until 9pm.

Below will be your day-to-day responsibilities:

1. Greeting clients in a warm and friendly reception, remaining attentive throughout their visit, and providing clients with a prompt and efficient service.
2. Make each client feel special and welcome by ensuring a strong customer focus and a desire to always go the extra mile to continually deliver exceptional customer experiences.
3. Having a full and comprehensive knowledge of our menu, allergens, and alcohol list to enable you to answer guest queries quickly, knowledgeably, and in a discreet manner in line with the highest standards.
4. Organise and carry out all mise-en-place duties prior to and after service to the required standards.

About You

To excel in this role, you'll have the following experiences and knowledge:

1. Fluent in either Arabic or Mandarin.
2. Experience within Food and beverage or within events.
3. Preferred experience within mixology, barista, or silver service.
4. Ability to take food and beverage orders in a professional manner.
5. Ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations.
6. You will be able to flex your skill set between bartender and waiter.

About Us

Harrods is one of the world's leading luxury stores and we're becoming a destination for top designers and the most sought-after brands from around the globe. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry leader, and innovator. Inspired by our past, celebrating our present, and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll enjoy a package that includes a salary of £31,000, approx. £16 per hour, plus annual team bonus, 22 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

Uniquely You

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods.