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Portuguese speaking Customer Care
French Selection UK
Croydon
On-site
GBP 60,000 - 80,000
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Job summary
An established industry player is seeking a Portuguese-speaking Customer Care representative to join their dynamic team in Croydon. This role involves providing exceptional support to customers, managing inquiries through various channels, and ensuring compliance with local regulations. The ideal candidate will be fluent in Portuguese and English, possess excellent communication skills, and demonstrate a strong attention to detail. Join a company with an international presence and make a difference in customer satisfaction while enjoying a supportive work environment.
Qualifications
- Fluency in Portuguese is essential for customer communication.
- Strong communication skills in both English and Portuguese are required.
Responsibilities
- Assist customers over the phone and in person with their inquiries.
- Ensure compliance with regulations and maintain database accuracy.
Skills
Fluent in Portuguese
Excellent communication skills
Attention to detail
Empathy
Job description
Very well-established company with an international presence
Responsibilities
Portuguese speaking Customer Care
Location: Croydon
Salary: Up to £27,000 depending on experience
Ref: 167PT
Main duties:
Offer support to customers while managing the service offered to them
The Role:
– Answer telephone calls from customers and assist them in an efficient and professional manner
– Occasionally meet customers face to face
– Ensure compliance with country regulations
– Data inputting and ensuring the database is kept updated
– External visits as and when required
Candidate's Profile
– Fluent in Portuguese (both written and verbally) – Required
– Excellent communication skills both in English and Portuguese
– Flexible to work occasional weekends and late shifts
– Empathetic candidate with the ability to stay self-motivated and positive
– Strong attention to detail
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