Patient Care Specialist (Medical Receptionist)

Fast Pace Health; Walls; On-site; GBP 20,000 - 30,000

Job description

Posting Title

Patient Care Specialist (Medical Receptionist)

Overview

At Fast Pace Health, the Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. They utilize in-depth knowledge of front office processes, including patient registration and insurance practices, while effectively communicating with both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.

Why Choose Fast Pace Health?

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies and offer a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision, and work-life balance. As a Fast Pace Health employee, you will have the opportunity to participate in community events and outreach programs, including seasonal parades, book drives, festivals, and more. We celebrate with potlucks and dress up for holidays. At Fast Pace, our community is our family, and we are a family-first community.

Responsibilities

PRIMARY:

• Demonstrates a high level of customer service to greet, register, and discharge all patients.
• Ability to cross-train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Verifies and updates all patient insurance information at the time of registration.
• Maintains strong knowledge of medical insurance plans including co-pays, deductibles, and coverage limits.
• Stays up to date with all changes to government and commercial insurance plans.
• Maintains a high-level understanding of the Fast Pace Self-Pay program.
• Collects all insurance, co-pays or deductibles, or self-pay amounts at the time of registration of each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding customer service.
• Maintains Fast Pace customer service levels and facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed.
• Willing to cross-train on back-office clinical skills to perform in a cross-functional role as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Maintains friendly relations with all clients and employees; fosters a positive work atmosphere.
• Performs physical, cognitive, and environmental functions of the position, as specified on the physical demands.
• Responsible for folding towels, cleaning tables, and helping patients with exercise equipment.
• Welcomes new employees on their first day in the clinic and facilitates introductions to team members.
• Actively assists new employees with learning activities and completing required training.
• Supports new employee training by providing job shadowing, demonstration, and coaching opportunities.
• Ability to comply with company standards of operations.
• Ability to adhere to the core values of the company: teamwork, communication, empowerment, quality of care, and friendliness.
• Promotes and maintains a respectful culture of confidentiality.
• Demonstrates proficiency with basic PC skills including typing, mouse usage, and basic software such as MS Outlook and Word.
• Maintains overall cleanliness of the office as needed to support the team and clinic environment.
• Responsible for keeping the reception area clean and organized.
• Performs other duties as assigned by management.

SECONDARY:

Additional Requirements and Responsibilities

• Level 1: High School Diploma or equivalent with a current CPR license and at least 1 year of customer experience, preferably in urgent care.
• Level 2: High School Diploma or equivalent with a current CPR license and 3 years’ experience in billing and coding, with intermediate computer skills including typing 70-100 words per minute and knowledge of Microsoft Office.
• Level 3: High School Diploma or equivalent with a current CPR license and 3 years’ experience in billing and coding, with intermediate computer skills.
• Administrative duties including scheduling, ordering, training, and other duties assigned by Clinic or Regional Director.
• *Receive and activate CPR license within 7 days of hire.

Experience Requirements and Preferences:

Education: High School Diploma or equivalent Experience:

• 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.
• 1 Year experience with basic use of PC including standard software such as MS Office.

Education Requirements:

High School Diploma or equivalent

License Requirements:

No License Required

Compliance

Fast Pace Health is committed to equal employment and creating an inclusive environment for our employees, patients, and communities. We are an equal opportunity employer and welcome applications from qualified individuals without regard to legally protected characteristics. Please refer to the links below for information regarding your rights under certain federal laws: Federal Laws Compliance Posters

Mississippi Residents Only: In Mississippi, Fast Pace requires pre-employment drug/alcohol testing as a condition of employment. The law requires notification to applicants in writing upon application.

Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Brand Name

Fast Pace Health