Part time Medical Receptionist

NHS; Dereham; On-site; GBP 10,000 - 40,000

Job description

We are seeking an enthusiastic fully committed person to join our professional team of full and part-time receptionists and administrators. Theatre Royal Surgery is a proactive, respected and friendly GP training practice, with a rapidly growing list size of currently around 9,100 patients. We are a teaching practice for medical students and registrars.

Main duties of the job

The successful candidate will need to be computer literate and experience of working in the Health Service (particularly in General Practice) would be an advantage, although training will be given. They must possess a pleasant, calm, mature disposition and be able to work enthusiastically as part of a very busy team, using their initiative and confidence to provide a first-class service to our patients. We expect the person appointed to be well spoken, of smart appearance and to have achieved a good standard of general education. They must be conscientious, empathetic, adaptable and have a good sense of humour.

About us

The surgery has a well-established team consisting of: 3 GP partners, a Clinical Pharmacist partner and 3 salaried GPs who are supported by an excellent administrative and nursing team. The work environment encourages talented individuals to thrive and make a difference and we encourage and celebrate personal development.

We are a close practice team and enjoy daily coffee breaks together after morning surgery and lunch together with the wider team. We provide daily fresh fruit for all our staff. We are passionate about staff morale and plan regular social events and team building.

Job responsibilities

Key Responsibilities

1. To deal courteously and helpfully with patients and any member of the public who may visit or telephone the surgery.
2. To be fully conversant with any surgery protocols and policies that affect the reception team.
3. To signpost patients to the most appropriate service or healthcare professional.
4. To answer phone calls and signpost calls as appropriate.
5. To understand the patient self-arrival process.
6. To make appointments for consultations, clinics, representatives or other visitors and to have accurate understanding with the booking arrangements for each clinician and the nursing team.
7. To understand the booking in procedure for visitors to the practice (i.e., completion of Visitor Log, issue of Visitor Badges, signing out etc.)
8. To be familiar with the methods employed in dealing with emergency, urgent, and temporary patients.
9. To be able to generate repeat prescriptions, pass to relevant doctor and ensure that the signed prescriptions are sent to the patients nominated pharmacy.
10. To follow the surgery protocol for listing all visits and telephone consultations on the clinical system.
11. To always maintain a tidy efficient office area with the aim of maximising efficiency.
12. To ensure that the surgery is opened and made ready for patients each day and waiting rooms and external doors are locked and any PCs are shutdown at the end of the working day.
13. To ensure that the reception area is stocked with the necessary forms, stationery and equipment.
14. To follow the surgery protocol for listing all visits and printing visit summary requests.
15. Actioning appropriate tasks and forwarding to relevant staff.
16. Provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
17. Other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates at the request of the Partners, Practice Manager, Deputy Practice Manager or Administration Manager.

Person Specification

Experience

• Experience of working in a customer-facing role or similar.
• Experience working in an NHS setting, Primary care or a GP Practice.

Qualifications

• Good standard of education, GCSE grade A to C in English and Maths or the equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.