Part Time Customer Advisor

Steven Eagell Limited; Milton Keynes; Hybrid; GBP 60,000 - 80,000

Job description

Customer Advisor - Head Office Reference Number - 0123445567567

Working Hours: Monday, Tuesday and alternate Wednesdays - 8am-6pm

Salary: £13.05 per hour

Closing Date: 10/04/2025

Part Time Customer Advisor

Part Time (Mon, Tues, and alternate Wed - working 8am-6pm)

Hybrid Work Model & Uncapped Sales Commission

Are you ready to embark on a career with the UK's leading Toyota and Lexus retailer?

About Us:

The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 43 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team.

We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives.

The Role:

We are seeking applicants with outstanding customer service skills and a professional demeanour. If you are passionate about delivering exceptional customer service, comfortable communicating over the telephone in both service and sales scenarios and can excel both as a team player and individually, then we want you!

As a Customer Advisor, you will handle inbound and outbound customer inquiries, including electronic communications, while consistently providing outstanding service. The role entails challenging targets in terms of volume and quality, so it is essential to maintain a good pace and multitask effectively. Successful candidates will demonstrate confidence, enthusiasm, and self-motivation.

Duties:

• Deliver exceptional customer care at all times
• Build rapport and understand customers’ requirements
• Complete outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into bookings
• Ensure that all inbound calls are answered quickly and professionally
• Understand and advise customers on additional products and services available – service plans and extended warranty
• Ensure all call activity is logged on relevant systems accurately, which can be tracked and measured
• Meet productivity expectations of calls per hour and conversion results
• Record vehicle details, dates and service history accurately
• Verify and update existing customer data including email address
• Other ad-hoc duties

On Offer:

• Permanent - Part Time Hours
• Full training provided
• 25 days holiday (+ Bank Holidays)
• Company pension

Other Benefits:

• Company pension
• Referral programme
• Sick pay

Schedule:

• Monday to Wednesday
• Weekend availability

Privacy notice:

At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt-out at any time by emailing [e-mail]. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Job Type: Part-time

Pay: Up to £13.05 per hour