Operations Officer

FNZ; City of Edinburgh; On-site; GBP 25,000 - 35,000

Job description

Role Description

This role is responsible for core processing within specific functions, depending on the individual team, within one of the designated Operations Functional Areas, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements:

• The role holder will be responsible for all aspects of day-to-day processing, ensuring that all processes are followed correctly and completed to a high level of quality.
• The role holder will be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Strategy

• Deliver best-in-class operational services to clients and internal partners.
• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
• Engage with external stakeholders in relation to their team’s issues, service standards, change, and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.

Process

• Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions.
• Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure through quality processing.
• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensuring accurate and timely reporting, with focus on quality and prevention.
• Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting/evidence to the Manager and/or Senior Officers to evidence standards achieved.
• Support quality of processing for handling client assets and client money within role; and deliver reporting/evidence to the Manager and/or Senior Officers to evidence standards achieved.

People

• Maintain training requirements.
• Encourage a culture of collaboration, supportive challenge, and discussion through openness and ethical decision-making.
• Be an effective communicator, ensuring that information is communicated effectively to necessary parties and in a timely manner for the purpose of rapid resolution.
• Ensure compliance with all mandatory training is completed in a timely fashion.
• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.
• Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.

This role will be based in our Payments Team and will have the following responsibilities:

Settlements & Payments

• Support Client funds cash management including all client cash transactions and ledger processing.
• Process daily market settlement and ledger movements.
• Support Control Account Exception Reporting and Regulatory Reporting.
• Undertake daily client and pooled FX trade processing and settlement management.
• Maintain up-to-date and accurate interest rates across all supported currencies.
• Internal/External stakeholder and client cash reporting in accordance with regulatory and legislative obligations that apply to FNZ and its client groups.

Experience Required

Required Knowledge & Skills

• This is an entry-level role and we are open to hearing from people early in their career with Operations experience within the Wealth Management / Platform industry or a keen interest in Financial Services.
• Experience in client services.
• Experience in using Excel for data analysis.
• The ability to work accurately and to deadlines.
• Excellent interpersonal and communication skills.

Preferred Knowledge & Skills

• Proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.
• Technical operational knowledge relative to the team under role holders’ remit.
• Change management experience.
• Understanding of risk/compliance policies and processes for a financial services business.
• Able to demonstrate understanding of regulations that apply within the region.