Operations Manager (Maternity Leave Cover)

NHS; Cinderford; On-site; GBP 30,000 - 50,000

Job description

Operations Manager (Maternity Leave Cover)

Operations Manager (Maternity Leave Cover)

Forest Health Care is looking for a proactive and highly organised Operations Manager to support the Practice Manager in overseeing the day-to-day operations of the practice. This is a fixed-term maternity cover position for up to 12 months, working 25 hours per week.

In this key leadership role, you will provide guidance and support to staff, ensuring policies and procedures are followed while optimising efficiency and performance. You will be responsible for staff management, including recruitment, pre-employment checks, inductions, and training, as well as overseeing compliance with CQC regulations and standards. Additionally, you will play a vital role in maintaining an engaging online presence by updating the practice website and social media channels.

Your contribution will be essential in helping the practice achieve its strategic objectives while delivering high-quality care to our patients. If you are an experienced leader with strong organisational skills and a passion for healthcare operations, we would love to hear from you!

Applications may close early if we find the right candidate!

Main duties of the job

As Operations Manager, you will play a key role in ensuring the smooth and efficient running of the practice. Your main duties will include:

• Supporting the Practice Manager in the day-to-day operations, ensuring staff meet their responsibilities and adhere to policies and procedures.
• Providing leadership and guidance to staff, ensuring compliance with CQC regulations and standards.
• Managing recruitment processes, including pre-employment checks, DBS checks, and overseeing staff inductions.
• Reviewing and updating job descriptions, policies, and procedures to ensure compliance and effectiveness.
• Implementing staff development initiatives, including training plans, appraisal processes, and maintaining training records.
• Overseeing patient services, supporting ambassadors to promote online services, and ensuring a consistent approach to patient management.
• Managing staff welfare, including disciplinary and grievance resolution processes.
• Maintaining the practices online presence, including updates to the website and social media.
• Ensuring health and safety compliance, including risk assessments, mandatory training, and monitoring safety alerts.
• Supporting continuous improvement and change initiatives to enhance practice efficiency and patient care.

Deputising for the Practice Manager when required and leading the management of the Patient Participation Group.

Person Specification

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Skills

• Excellent communication skills (written, oral and presenting)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff
• Excellent leadership skills
• Strategic thinker and negotiator
• Proven problem solving and analytical skills

Other Requirements

• Flexibility to work outside core office hours
• Maintain confidentiality at all times
• Full UK driving licence

Qualifications

• Educated to GCSE in Mathematics and English (C or above)
• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.