One Stop - Shift Leader

TN United Kingdom; Cheltenham; On-site; GBP 20,000 - 30,000

Job description

You will be responsible for:

As a Shift Leader, My role involves:

1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
3. Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
4. Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
5. Making sure the store is always clean, tidy, and well presented.
6. Prioritise the replenishment of products that matter to our customers.
7. Making sure point of sale and shelf edge labels reflect what good looks like.
8. Taking immediate action for any overcharges and preventing any reoccurrence.
9. Proactively manage queues in store to deliver a great shopping trip for our customers.
10. Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
11. Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
12. Following company health and safety routines and ensuring colleagues do the same.
13. Delivering communication to the team, ensuring they are kept well informed.
14. Looking at ways to simplify our operations and share these ideas with my Store Manager.
15. Always putting the customer first and consider them in everything I do.
16. Readily available to resolve customer queries, leaving them with a smile on their face.
17. Adjusting the service I give to each customer to meet their needs.
18. Recognising and celebrating colleagues giving great service.
19. Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
20. Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
21. Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
22. Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
23. Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
24. Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
25. Balancing your time across service and replenishment areas of the store.
26. Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
27. Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.

If this store has a Post Office Local, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

You will need:

As a Shift Leader, I will be:

1. Able to role model great customer service ensuring customers' needs are met.
2. Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
3. A clear communicator to keep the team well informed.
4. Confident in taking the lead when in charge of the store.
5. Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
6. Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
7. Always looking for ideas and opportunities to improve the customer shopping trip and to support the community.

As a Shift Leader I always champion One Stop’s Core Purpose and Values.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do.
• We treat each other how they like to be treated.
• We work together as one team.
• We make things easier.

What's in it for you:

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop.
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends).
• 20% Discount on F&F Clothing in Tesco Stores.
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family.
• 20% off car, pet and home insurance at Tesco Bank. T&C’s apply.
• Discounted eye care through Vision Express.
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs.
• Driving Lesson Discount through RED.
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more.
• Save as you earn scheme annual invitation.
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues.
• Annual leave entitlement increases with length of service.
• Retirement Savings Plan.
• Life Assurance.
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

How does the job enhance my skill set?

This role will give you exposure to managerial responsibilities, you will be running the store when the store manager isn't on shift. You will understand how the store is performing, working to improve store function and support your colleagues.

What you will get from this role

Our shift leader roles are integral to supporting our customers and local communities and can be a very rewarding role. You will be able to develop your managerial skills with the support of the Store Manager.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do.

At One Stop, we’re so proud to have raised over £10.4 million in the last 10 years! Not only this, we also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015 our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.

Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart – and our colleagues have had a go at everything! From climbing mountains, to running marathons in Spain to simply organising a raffle, we’re up for anything!

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

One of the most important things is making sure all our colleagues feel welcome at One Stop and our colleague networks do a fantastic job at communicating that. They provide a safe space for our colleagues to share their thoughts and experiences, raising awareness for important issues and representing our diverse workforce. Our Colleague Networks are Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity and Women’s.

We're proud to be a Disability Confident Committed employer. We put this into practice by ensuring against discrimination and providing support to those who may need it.

Learning & Development at One Stop

At One Stop our vision is to create a learning culture where colleagues are learning every day. Whether you want to focus on your personal development, build confidence in your existing role or focus on growing your career, learning will help you to achieve your personal and professional goals. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility.

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Created on 02/04/2025 by TN United Kingdom