Network Operations Lead

Connect Plus Services; Dartford, South Mimms, Leatherhead; Hybrid; GBP 45,000 - 75,000

Job description

As the Lead of Network Operations, you will spearhead the implementation and leadership of a newly established Operations Hub for the M25, seamlessly integrating road space management, planning functions, and control room operations.

This pivotal role will establish a centralised planning and scheduling hub, leveraging real-time data and analytics to optimise traffic flow, resource allocation, and road space management.

You will lead a multidisciplinary team, including diversion managers, traffic management specialists, and optimisation experts, ensuring operational efficiency and an enhanced road user experience.

Accountabilities:

• Oversee the creation and operation of the ‘Operations Hub’, ensuring seamless integration of planning, road space, resourcing, and scheduling functions.
• Identify opportunities for improved accuracy, cost and schedule savings through enhanced planning processes and technology integration.
• Lead a multidisciplinary team, fostering a collaborative and high-performance environment.
• Promote a strong culture of safety, ensuring the team upholds the highest health and wellbeing standards.
• Lead all control room functions, leveraging real-time data and analytics for informed operational decision-making.
• Ensure all operational activities align with CPS strategy and business objectives.
• Encourage continuous learning and skill development to enhance team capabilities and performance.
• Establish clear targets and KPIs for the Operations Hub, regularly tracking and reporting on performance.
• Manage the operational budget, including cost control, recruitment, and financial forecasting to ensure efficiency and sustainability.
• Produce high-quality monthly management reports on operational performance, presenting insights to internal and external stakeholders.
• Represent the Operations Hub in community forums, workshops, and stakeholder meetings, fostering strong relationships and collaboration.

Experience / Criteria Required:

Qualifications/ skills/ experience:

• Engineering or technical background with significant experience in managing large-scale operational functions.
• Proven experience in logistics, planning and project controls best practices.
• Demonstrated ability to lead and motivate multidisciplinary teams.
• Excellent communication and stakeholder management skills, particularly with Framework Contractors, third parties, and clients.
• Strong business acumen with experience in interpreting and influencing operational contracts.
• Proficiency in data analysis and real-time operational decision-making; an understanding of traffic management systems and technologies is desirable.
• Experience working in highways or a DBFO/PFI environment is highly desirable.

Personal attributes:

• A forward-thinking problem solver with strong decision-making abilities.
• Skilled in nurturing and developing high-performing, outcome-focused teams.
• Strong ability to drive continuous improvement through effective planning and structured execution.
• Capable of thriving in dynamic environments, demonstrating flexibility and perseverance in the face of challenges.

Behaviours:

• Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
• Energising: Role models positive and energised project focused attitudes towards continuous improvement.
• Challenging: Seeks and advocates improvements to add value and drive continuous performance.
• Challengeable: Encourages a culture of skilled challenging and seeks to understand and explore challenge to enable improvement.
• Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Location:

This is a hybrid role designed to fully maximize team collaboration on the project. We offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to [e-mail].

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and abilities.