NOC Team Leader

Thebes IT Solutions Ltd; London; On-site; GBP 50,000 - 90,000

Job description

Key Essential Skills:

• 5+ year experience in a technical support or NOC or a similar position.
• Experience working in a technical role within a Managed Services environment.
• Experience of managing shifts to ensure full cover, ideally with 24/7 experience.
• Extensive experience in NOC operations, including monitoring and incident management.
• Strong knowledge of networking fundamentals (e.g., LAN, WAN, VPN, TCP/IP).
• Expertise in Wintel systems (Windows Server, Active Directory, etc.).
• Proven capability in endpoint management and troubleshooting.
• Exceptional problem-solving skills and a proactive approach to issue resolution.
• Strong leadership and team management experience.
• Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).

Desirable Skills:

• Knowledge of ITIL frameworks and best practices.
• Approachable and pro-active with excellent interpersonal skills, experience building inter-team relationships.
• Excellent communication skills - both written and verbal.
• An ability and interest in understanding new technologies and integrating them into existing workflow and processes. An ability to explain technical content to non-technical audiences.
• A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.

Overview:

We are looking for a Senior NOC Team Leader to oversee and streamline network operations for a leading banking organization. You'll play a crucial role in ensuring system uptime, incident response, and operational efficiency while leveraging your expertise in networking and Wintel systems. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support.

Role & Responsibilities:

• Lead the NOC team, ensuring high availability and performance of banking systems and services.
• Monitor infrastructure, applications, and endpoints for performance, reliability, and security using advanced tools.
• Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence.
• Collaborate with cross-functional teams to drive root cause analysis and preventive measures.
• Develop and implement operational procedures, documentation, and training for NOC staff.
• Oversee updates, patches, and maintenance for network, server, and endpoint devices.
• Provide strategic input into infrastructure improvements and capacity planning.
• Act as the primary point of contact for critical incidents and escalations during on-call rotations.