Medical Receptionist

NHS; England; On-site; GBP 10,000 - 40,000

Job description

Job summary

John Tasker House and Felstead Surgeries has an opportunity for an enthusiastic and proactive receptionist to join our team on a part or full time basis.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

John Tasker House and Felstead Surgeries is a forward thinking and vibrant healthcare service in Great Dunmow. We are looking to expand our reception team, could you be the person we are looking for? Why work for us?

• NHS Pension Scheme
• 20% employer contribution
• Proper pay - we operate our own in-house pay banding and conduct yearly pay reviews
• Health service discounts
• Annual leave: minimum 33 days FTE, with enhancements for long service.

Date posted: 29 March 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: M0038-25-0553

Job locations

New Street, Dunmow, Essex, CM6 1BH

Job description Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Primary Care Careers

Address: New Street, Dunmow, Essex, CM6 1BH

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/