Medical Office Assistant- Ambulatory Pharmacy

HonorHealth; East Hampshire; On-site; GBP 40,000 - 60,000

Job description

Overview

• Location: Will support both Shea and Deer Valley Medication Management Locations
• Hours: Full-Time Days
• Sign-On-Bonus Available!
• Great Customer Experience Skills and Prior Experience Strongly Preferred

Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

As a member of the HonorHealth team, you will work collaboratively with other innovators working to advance our pharmacy program. Join us and be part of a team larger than the individual contributors, coming together to embody HonorHealth's iCare values: Innovation, Collaboration, Accountability, Respect, and Empathy.

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.

Responsibilities

Job Summary

The Ambulatory Care Medical Office Assistant will support various aspects of clinical and operational processes and is typically the first point of contact for patients who are referred to the clinic. The Ambulatory Care Medical Office Assistant will perform a variety of office duties, including receptionist, telephone, message management, referral management, scheduling, registration, and other activities. In addition, the Ambulatory Care Medical Office Assistant will demonstrate knowledge and skill to provide appropriate care needed in accordance with the organization's policies, procedures, and protocols. Identifies and meets the needs of all customers while performing in a manner consistent with the organizations core values of innovation, collaboration, accountability, respect, and empathy.

• Greets and checks in patients. Provides a high level of customer service in all activities.
• Completes patient scheduling and provides all necessary information to prepare them for medical appointments. Manages incoming referrals and prioritizes scheduling based on individual patient needs. Tracks no-shows, documents in appropriate system, and communicates follow-up needs with providers as appropriate.
• Performs a variety of registration duties, including, but not limited to, initial registration information, creates and/or chooses appropriate electronic record, gathers signatures (electronic or otherwise), medical authorization/referral coordination, and/or financial responsibility. Collects and verifies patient information for the patient’s chart and billing purposes. Completes daily data entry and scanning of patient registration information.
• Coordinates incoming and outgoing telephone calls to/from patients, caregivers, hospitals, physician offices, and others. Documents and relays information to the provider for action when necessary. Message management for providers within the electronic health record.
• Performs a variety of office duties to maintain day-to-day operations, including, but not limited to, prepare and clean treatment, waiting, and office areas for infection prevention, order and stock clinical and office supplies, and support clinical services as needed. Works in a team model to improve the patient's experience, create better communication, and facilitate access to care.
• Performs other duties as assigned.

Qualifications

Education
High School Diploma or GED or graduate from accredited Medical Assistant training program or meets BOMEX training guidelines. Required

Experience
1 year experience in a medical office setting. Required

Licenses and Certifications
Basic Life Support (BLS) Required