Manager, Integration & Change Services, Robotics Global Safety and Support

ENGINEERINGUK; London; On-site; GBP 100,000 - 125,000

Job description

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Manager, Integration & Change Services, Robotics Global Safety and Support

DESCRIPTION

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.
We are a smart global team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences around the world. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support need to invent with us in ways that are rewarding, fulfilling and fun.
In this role, you will manage a team that works on system configurations, service integrations and testing of software deployed at Amazon Installations around the world which utilize our mobile robotics platform. You will drive Robotics fleet change management and software retrofit projects to improve the performance, reliability and safety of globally deployed robotic and automation systems. Working in close collaboration with Software, Retrofit, Hardware, and Deployment Engineers, you and your team will own integration and retrofit projects from strategic planning through execution and validation.

Key job responsibilities

1. Work Sunday through Thursday 7 am - 4 pm UK time. Participate in a rotation of on-call managers during your working hours (and weekends as needed) for pre-live and live sites.
2. Program manage personnel capacity and service delivery for launch, integration and change management schedules for small to large-scale (fleet-wide) projects, in accordance with maintenance schedules.
3. Coach a worldwide team to adhere to specified SLAs and KPIs. Drive compliance to Amazon performance management requirements.
4. Willing to roll your sleeves to recruit and train technicians.
5. Manage stakeholder relationships with partner teams (TechDeploy, Program Mgmt Office, Software/Quality Engineering, Tech Support, Customer Success, etc.), and be a lead escalation point of contact.
6. Oversee technical run-books and test plans that meet best practices for both New Product Introductions (NPIs) and General Availability (GA) products.
7. Drive automation improvements with partner teams to streamline work delivery and execution.
8. Provide weekly, monthly or quarterly reports on demand to senior leadership and project stakeholders.
9. Lead teams to run network-wide configuration studies/pilots and write whitepapers to assess the efficacy of changes.

A day in the life
We are a global team of EU, Australia and US launch and change management engineers who support a vast network of robots across Amazon's fulfillment centers worldwide.

BASIC QUALIFICATIONS

1. Bachelor's degree in engineering, computer science, robotics or equivalent quantitative field.
2. Experience managing teams in a QA, Engineering or Service Delivery function.
3. Experience with Linux and AWS.
4. Experience identifying and reviewing test plans, test cases and testing results.
5. Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.
6. Experience driving technological and process innovation.

PREFERRED QUALIFICATIONS

1. Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.
2. Experience with performance and stress testing methods and frameworks.
3. AWS, PMP, Six-Sigma or relevant certifications.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.