Manager, Integration & Change Services, Robotics Global Safety and Support

Manager, Integration & Change Services, Robotics Global Safety and Support

Job ID: 2902378 | Amazon UK Services Ltd.

Do you thrive on innovation? Is problem-solving through collaboration second nature to you? Do you love seeing the direct impact of your work on a global scale? If you answered yes to any of these, you’ll feel right at home at Amazon Robotics.

At Amazon Robotics, we are a dynamic team of passionate problem-solvers applying state-of-the-art robotics and software to tackle real-world challenges. Every day, we push the boundaries of innovation to transform customer experiences worldwide. We don’t just build technology—we invent new possibilities. And with the right tools, resources, and support, you’ll have the opportunity to create, innovate, and have fun along the way.

In this role, you'll lead a team responsible for system configurations, service integrations, and change management across Amazon installations globally, all powered by our advanced mobile robotics platform. You’ll drive fleet change management and software retrofit initiatives, enhancing the performance, reliability, and safety of our robotic and automation systems. Working closely with Software, Retrofit, Hardware, and Deployment Engineers, you and your team will take ownership of integration and retrofit projects—from strategic planning to execution and validation.

Join us, and be part of shaping the future of robotics at Amazon.

Please note: This is an on-site managerial role based at our central corporate office in London, requiring regular in-office presence to lead and support the team effectively.

Key job responsibilities

1. Lead and develop a team responsible for robotics system integrations, change management, software deployments, and retrofits.
2. Oversee planning, execution, and validation of system updates, ensuring smooth integration into Amazon’s live operational environment.
3. Support post-deployment system enhancements and change management efforts, ensuring continued reliability and efficiency of deployed robotics solutions.
4. Establish and implement best practices for system validation, testing, and deployment processes.
5. Take a hands-on approach to recruiting, onboarding, and training technicians, ensuring the team is equipped to meet operational demands and uphold quality standards.
6. Oversee the creation and maintenance of technical runbooks and test plans, ensuring alignment with industry best practices.
7. Deliver weekly, monthly, and quarterly reports to senior leadership and key stakeholders, providing actionable insights into project status, operational performance, and risk mitigation.
8. Conduct regular 1:1 meetings to provide coaching, mentorship, and career development guidance, setting engineers up for success.

A day in the life
We are a global team of EU, Australia and US launch and change management engineers who support a vast network of robots across Amazon's fulfillment centers worldwide.

BASIC QUALIFICATIONS

1. Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
2. Experience in automation, quality assurance (QA), system integration, engineering, or a related technical field.
3. Experience in technical team management or leadership roles, with a proven track record of guiding teams to success.
4. Understanding of change management, risk mitigation strategies, and structured validation processes.
5. Communication and stakeholder management skills, with the ability to collaborate effectively across global teams and time zones.
6. Experience driving technological and process innovation, identifying opportunities for efficiency and continuous improvement.
7. Proficiency and knowledge of Linux and AWS environments.

PREFERRED QUALIFICATIONS

1. Experience in deployments, systems integration, and provisioning, with a deep understanding of managing complex rollout and ensuring seamless system transitions.
2. Driving continuous improvement initiatives, leveraging automation and best practices to enhance system performance and team efficiency.
3. Experience in complex technical environments, with a deep understanding of cross-functional collaboration and integration challenges.
4. Certifications in AWS, PMP, ITIL, Six Sigma, or other relevant fields.

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