Major Incident Manager

Head Resourcing Ltd; Glasgow; Remote; GBP 80,000 - 100,000

Job description

Major Incident Manager - Contract
Inside IR35 via Umbrella Company
Remotely based
Financial Service Client - Glasgow

A busy Glasgow based Financial Services Client is currently seeking a contract Group Incident Manager to join their multi-disciplinary team. Helping to advance the Incident Management team/service, the successful candidate will be required to run major business incidents and restore services to customers and colleagues as soon as possible.

It is expected to be based remotely (in the UK). The role has a banding of £450 - £550 per day to an FCSA Umbrella Company.

Key knowledge & experience required:

1. Previous experience working as a Major Incident Manager with deep & proven knowledge across the full Incident Management landscape
2. Experience of Partner engagement through incidents and/or Service Reviews
3. Previous Incident Management skills & experience within another large & established Financial Services organisation will be highly advantageous
4. Extensive experience in working with ServiceNow
5. Day to day monitoring of tools such as ServiceNow, Teams channels and Downdetector to enable early detection of incidents
6. Excellent (internal) Customer Service & Stakeholder Management experience with 1st class communication skills & the ability to work closely with users across all levels of the organisation
7. Excellent planning & prioritisation skills with 1st class problem solving skills

If the above summary appeals to you, PLEASE APPLY NOW to be considered for this contract. Our Client always has a pragmatic approach to recruitment and they're seeking strong Incident Management professionals.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. We welcome enquiries and applications from everyone. We will be happy to discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.