Learning & Development Business Partner | London, UK

Travelex Foreign Coin Services Limited; London; Hybrid; GBP 40,000 - 70,000

Job description

Learning & Development Business Partner

Travelex Foreign Coin Services Limited London, United Kingdom

Location: Home based with weekly UK travel
Job Type: Full-time, Permanent
Department: Human Resources
Reports to: L&D Manager

Job Summary:
We are seeking a dynamic and strategic Learning & Development (L&D) Business Partner to drive our talent development initiatives and learning culture within a national retail company. This role requires a proactive and consultative approach, partnering closely with business leaders to align learning strategies with overall business objectives. The L&D Business Partner will play a critical role in embedding a high-performance culture by designing and delivering impactful learning solutions that enhance business performance and employee growth.

Key Responsibilities:

• Act as a strategic partner to senior business leaders, ensuring learning and development initiatives are aligned with key business priorities and long-term growth strategies, particularly sales growth and customer engagement.
• Support the L&D Manager in executing an L&D strategy that supports workforce development, capability building, and performance improvement across multiple retail locations.
• Collaborate with HR and operational leaders to assess current and future skill needs, translating them into actionable learning interventions that drive business success and profitability.
• Design, deliver, and evaluate high-impact learning programs that enhance employee engagement, leadership development, and career progression.
• Utilize data and analytics to assess learning effectiveness, demonstrating return on investment and making data-driven recommendations for continuous improvement.
• Serve as a trusted advisor on learning and development, change management, and talent strategies, ensuring that L&D initiatives support wider business transformation goals.
• Foster a culture of continuous learning and development, embedding leadership and skills development into everyday business operations.
• Drive digital learning adoption and innovative training methods to enhance accessibility and scalability of learning initiatives.
• Champion diversity, equity, and inclusion in learning strategies, ensuring all employees have access to development opportunities.

Qualifications & Skills:

• Bachelor's degree in Human Resources, Organizational Development, Business, or a related field.
• Proven experience in L&D, preferably within a retail or fast-paced environment.
• Strong business acumen with the ability to align learning strategies with commercial objectives.
• Expertise in adult learning principles, instructional design, and leadership development programs.
• Ability to influence, coach, and build strong partnerships with senior stakeholders.
• Proficiency in learning management systems (LMS), e-learning platforms, and digital learning tools.
• Excellent facilitation, presentation, and stakeholder management skills.
• Strong analytical skills, with experience using learning metrics to inform strategic decision-making.
• Certification in L&D, coaching, or related areas desirable but not essential.

Why Travelex?
To remain the world's leading foreign exchange specialist, we are focused on making our customers' lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way - enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce, and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.