Junior IT Support Analyst

This is an IT support group; South Shields; Hybrid; GBP 25,000 - 35,000

Job description

Company Description:

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Position Overview:

We have an exciting opportunity for a Junior IT Support Analyst to join our Global IT department here at our Head Office in South Shields. This role will be key to providing desktop support to all Barbour employees across multiple sites and locations globally. The aim is to provide a first-time fix where possible, otherwise ownership is taken for managing an incident or request though to resolution. Working as part of the wider service operations team, the role is varied. The team support approximately 1000 endpoints worldwide, as well as various mobile devices and technologies. The role will involve building, upgrading, and supporting end user devices with various solutions and services in support of the global Barbour IT team.

We will consider applications from recent graduates with a degree in a related field, with a strong interest in IT and a desire to learn and grow.

Main Duties and Responsibilities:

• Providing support for all IT and technology systems globally
• Responding to employee issues via the IT ticketing system and managing incidents through to resolution.
• Dealing with advanced problem analysis and investigation
• Keeping up to date with the latest hardware/software and technology
• Promoting continuous improvement and best practice within the department
• Ensuring software is managed in accordance with applicable licensing terms.
• Maintenance and support of all hardware, including computers and printers
• Deliver training to new starters.
• Communicating effectively with Barbour employees via email, telephone and via the IT helpdesk system directly
• Some network troubleshooting and configuration of network devices
• Configuration, installation and maintenance of Anti-virus and other endpoint security software.
• Configuration, installation, and maintenance of Windows and OSX based systems and their applications
• Communicate system outages to the wider business where it is business affecting
• Work alongside service providers and vendors

Skills and Experience:

• Relevant Degree or Apprenticeship
• Operating systems: A good knowledge of Server, desktop, and mobile operating systems (up to current versions) Both Windows and Apple OSX, iOS.
• Active Directory, Microsoft servers features and roles, (IIS, DNS, DHCP, etc.)
• Knowledge of common software and cloud applications: e.g. Microsoft 365, Outlook and MS Teams, Anti-Virus and security endpoints, management tools.
• Desktop hardware: Knowledge of desktop and mobile devices, servers and storage, audio and visual hardware, conferencing technology. PC and OSX imaging, hardware upgrades.
• Good grasp of IP networking, Network security, Wireless infrastructure, and performance monitoring / troubleshooting.
• Comfortable with physical networking hardware and components, ethernet, switches, VLANS, routers, firewalls, etc.
• Competent trouble-shooter with excellent diagnostic skills.
• Excellent organisation skills
• Experience of helpdesk ticketing systems, ticket management and reporting.
• Excellent communicator
• Enthusiastic, self-led, and proactive attitude
• Flexible/eager to learn and share knowledge with the wider IT team
• Customer service focussed with excellent communication skills

Desirable:

• Commercially aware – must understand impact on business processes and able to prioritise accordingly
• Understanding and experience of operational business model
• Knowledge of backup and DR solutions
• VMware and storage experience
• Administration and configuration of Microsoft 365 / exchange online
• Retail POS experience, Warehousing systems, and barcode / ticketing solutions
• Software asset management
• Competent with audio / visual equipment
• Ideally a current UK driving license and the ability to support users at various locations as required

Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support
• Refer a friend bonus scheme

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.