Enable job alerts via email!

IT Support Technician

Wanstor

Birmingham

Remote

GBP 40,000 - 60,000

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An exciting opportunity awaits for an experienced IT professional to join a dynamic team as a 2nd Line Support Technician. In this role, you will deliver exceptional technical support to a prestigious client, ensuring timely resolutions and enhancing user experience. With the chance to work remotely while serving a renowned organization, you’ll enjoy a supportive environment that values continuous learning, generous time off, and community engagement. This role is perfect for someone who thrives on solving challenges and is eager to grow their career while contributing to a friendly team atmosphere.

28 days annual leave

5 paid learning days

2 paid volunteer days

Health and wellness perks

Team social events

Experience in 2nd line support or ready for more from 1st line.
Knowledge of ITIL and Cyber Essentials standards is essential.

Deliver 2nd line support, resolving issues for a prestigious client.
Collaborate with IT teams to tackle complex technical problems.

2nd Line Technical Support

Customer Service

Problem Solving

Technical Troubleshooting

User Management (Active Directory)

ITIL Knowledge

Cyber Essentials Standards

Degree in IT related field

Comparable Technical Certifications

Microsoft Server Operating Systems

Department: Service Desk - Hospitality

Location: Remote - Midlands

Compensation: £35,000 - £45,000 / year

Description

Are you an experienced IT professional looking to take your career to the next level? Do you thrive on solving complex technical challenges and providing exceptional customer service? If so, we have an exciting opportunity for you!

We are seeking a highly skilled and motivated 2nd Line Support Technician to join our team, serving a prestigious client based in the picturesque Cotswolds. This role offers a unique chance to work in a stunning location, providing top-tier support to a renowned organisation.

Key Responsibilities

Delivering 2nd line technical support to our distinguished client, ensuring timely and effective resolution of issues.
Collaborating closely with 1st line support and other IT teams to escalate and resolve complex technical problems.
Maintaining and troubleshooting hardware, software, and network systems to ensure optimal performance.
Providing expert guidance and training to end-users to enhance their technical skills and knowledge.
Documenting and tracking all support activities, ensuring detailed and accurate records.

About You

Experience providing technical support at a 2nd line level or at a 1st line level demonstrating you're ready for more!
Experience of Microsoft server operating systems and technologies, user management through AD.
Knowledge of ITIL, incident, problem and change management.
Ability to understand and operate to the standards of Cyber Essentials for IT Security.

A degree in an IT related field or comparable technical certifications are advantageous.

What You'll Love

Generous Time Off: Enjoy up to 28 days of annual leave (not including Bank Holidays) each year to recharge your batteries.
Continuous Learning: Take advantage of 5 paid days annually to pursue new skills or knowledge, with access to best in class learning tools such as Udemy, LinkedIn Learning and top tier technology certifications.
Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Health and Wellbeing: Benefit from Vitality health programs & wellness perks to keep you at your best.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs