Senior IT Support Technician

Onyx-Conseil; Birmingham; On-site; GBP 40,000 - 60,000

Job description

Job Title: Senior IT Support Technician

Location: Birmingham

Salary: £30,505 - £33,882 per annum - SS4/S5 for exceptional candidates who demonstrate above and beyond the core criteria of the role.

Job type: Permanent, Full-time

University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating.

University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024.

The Role:

University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician.

The Technicians team within the Digital IT Services department provide excellent 1st and 2nd line support to students and staff across campus.

The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus.

The ideal candidate will have solid experience of hardware and software, team supervision, and working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills.

Benefits:

• Generous allocation of annual leave
• 29 days' paid leave per year
• 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
• Employer Contributions LGPS - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support.
• Annual health MOTs with our Registered Nurse.
• Excellent staff development opportunities including professional qualification sponsorship.
• A variety of salary sacrifice schemes including car, technology home and cycle.
• Heavily-subsidised on-site car parking in central Birmingham.
• Free on-site gym membership.

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 2nd March 2025.

Interview Dates - TBC.

UCB is an equal opportunities employer.

Please click APPLY to be redirected to our website to complete an application form.