IT Services Specialist

QBE Insurance Group; Greater London; Hybrid; GBP 80,000 - 100,000

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

IT Services Specialist

London

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity

We’re on the lookout for dynamic IT Services Specialist to join our IT team at QBE in two newly created roles! This is your chance to make a real impact by supporting our Accumulation Management and Global Reinsurance teams, driving innovation, and ensuring the seamless operation of our technical services.

In these roles, you’ll be at the forefront of shaping and improving how we work, pushing back when necessary, and continuously striving for better ways to support our teams and achieve business goals.

Your new role

As an IT Services Specialist, you'll be responsible for providing end-to-end technical support and service management for QBE’s Accumulation Management and Global Reinsurance departments.

You'll work closely with many teams—including CAT Modelers, Reinsurance teams, Senior Technical Services Owners, Product Owners, and third-party suppliers—to ensure operational excellence, meet business objectives, and maintain a high standard of IT services.

Main Responsibilities:

• Manage assigned services to meet business requirements and support relevant business services. Oversee day-to-day operational relationships with suppliers, ensuring service levels, performance, and availability are achieved while anticipating issues.
• Handle the delivery of small changes, enhancements, and refresh activities. Ensure smooth transitions of new or changing services to live operations.
• Communicate business and service delivery priorities to Global Infrastructure Services and suppliers. Validate business needs, solution integrity, and prioritize service requests using subject matter expertise from relevant QBE teams or suppliers.
• Ensure incidents and problems for assigned services are managed effectively and efficiently. Conduct root cause analysis for high-impact service incidents and plan for the eradication of identified issues.
• Manage the performance of key suppliers, ensuring they meet expectations and contribute to service excellence.
• Facilitate production support and small change activity across the application portfolio with all vendors and internal teams.
• Promote adherence to QBE IT policies and practices, and raise issues where mis-aligned.

About You

This is an exciting opportunity to work in a collaborative, innovative environment where you'll be empowered to take ownership of technical services, drive improvements, and help achieve business goals. You’ll receive loads of support and training to help you grow your skills, and work alongside talented professionals who share your passion for technology and service excellence.

Skills you'll need:

• SQL knowledge is essential; Power BI experience is a bonus!
• Experience with LORS (preferred for the Reinsurance support role, but not required for the CAT Modelling role).
• Great customer service skills and the ability to manage relationships effectively.
• Ability to resolve problems creatively and meet project deadlines.
• Familiarity with the Software Development Lifecycle and the ability to support requirements gathering and solution design.
• Self-starter with the ability to work independently while coordinating with cross-functional teams.
• Experience in multiple IT Service Management disciplines, ideally in a multi-supplier, multi-site, multicultural environment.
• Troubleshooting skills and the ability to manage performance and expectations with suppliers.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report.

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Communication, Critical Thinking, Customer Value Management, Financial Systems, Global IT Infrastructure, Intentional collaboration, IT Service Management (ITSM), Managing performance, Negotiation, Process Improvements, Risk Management, Self Motivation, Stakeholder Management, Team Management, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.