IT Service Support Manager

TN United Kingdom; King's Lynn; Remote; GBP 40,000 - 70,000

Job description

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Your new company

I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets.

This organisation is a fully remote company and they are looking for an IT Services Support Manager who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal.

Your new role

As a Service Support Manager at this fast-growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO 27001, and ISO 20000.

What you'll need to succeed

1. Proven experience in a similar role, ideally within an ISO 20000 accredited organisation.
2. In-depth knowledge of cloud computing on the Azure platform.
3. Experience working within a SIAM Service Model.
4. ITIL V3 and/or ITIL V4 qualifications.
5. Strong project management skills, with the ability to lead cross-functional teams.
6. Excellent communication and interpersonal skills.

What you'll get in return

1. The flexibility of a fully remote working setup.
2. A competitive salary and benefits package.
3. Ongoing learning, training, and career development opportunities.
4. 25 days annual leave + 8 days bank holiday.
5. Life Assurance coverage (4x your Annual Salary).