Technical Support Manager

Technical Support Manager - Ad Tech (US-based, Remote)

Up to £50K + 8% Bonus

The Company

A fast-growing ad tech company that provides cutting-edge solutions for publishers. They are expanding in the US and need a Technical Support Manager to help manage publisher integrations, resolve technical issues, and ensure seamless ad operations.

The Role

This fully remote role requires working US hours (EST 9-5) while reporting to the UK team. The Technical Support Manager will be responsible for handling publisher queries, troubleshooting ad-serving issues, and ensuring inventory launches successfully. Only candidates in the UK will be considered, ideally London. Although this is a remote position, there is an expectation that you will have to work from the office in the coming months - please only apply/contact us if you are in the UK with full working rights.

Key Responsibilities

• Be the first point of contact for publisher technical support, resolving issues efficiently.
• Work closely with internal teams to troubleshoot and optimize ad server configurations (GAM experience required).
• Provide business-as-usual (BAU) support, with a focus on ad delivery and platform performance.
• Communicate with stakeholders to identify and resolve revenue blockers.
• Initially work US hours, with flexibility to adjust as the US team grows.

You

• Technical experience in ad tech, ad operations, or programmatic advertising.
• Strong knowledge of ad servers (GAM essential).
• Background in a hands-on operational or technical support role.
• Independent and proactive, comfortable handling client-facing queries.
• Able to work fully remote on US hours (EST 9-5).

Interview Process

• First stage - Informal introduction.
• Second stage - Roleplay + industry-related questions (assessed by the technical team).

Apply Now

To apply, send your CV or get in touch today!

Jack Fitzpatrick - Senior Consultant - Ad Ops, Programmatic & Account Management

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Advertising

Industries

Media and Telecommunications