IT Infrastructure Support Engineer

Holt Executive; Merstham; On-site; GBP 40,000 - 70,000

Job description

Holt Executive is excited to partner with a leading global connectivity provider in the search for an exceptional IT Infrastructure Engineer. This collaboration highlights our shared commitment to delivering innovative solutions and attracting top-tier talent. We are seeking a skilled professional to play a key role in providing day-to-day hands-on technical support and management of the internal Corporate and customer-managed IT Infrastructure and projects. This partnership reflects Holt Executive's dedication to connecting forward-thinking companies with outstanding candidates who drive innovation and success. Be Part of the Future of Global Connectivity.

We are seeking a talented and motivated IT Infrastructure Engineer to join a dynamic team working on cutting-edge connectivity solutions. This is a fantastic opportunity to be part of a forward-thinking organization, contributing to the development and maintenance of advanced systems that enable seamless communication across industries worldwide.

About the Role:

The role involves providing hands-on technical support and management of both internal and customer IT infrastructure, ensuring 24/7 service delivery, and acting as an expert on corporate systems and servers, while supporting internal users and remote sites globally.

Key Responsibilities:

1. Build, maintain, and support physical/virtual environments, network storage, and backup/recovery systems to ensure high service availability.
2. Manage and support corporate IT infrastructure for HQ, remote offices, and customers, ensuring seamless operation and integration.
3. Ensure server builds and network configurations align with IT security policies and accreditation standards.
4. Maintain software compliance for server operating systems, applications, and client licenses, including regular audits.
5. Monitor server and service performance to ensure efficient operation.
6. Manage email infrastructure, including Exchange, cloud continuity services, SPAM filtering, and mobile device management (MDM).
7. Adhere to departmental change control processes and contribute to CCB meetings.
8. Build and maintain IT hosting infrastructure, including storage, virtual environments, email, and backups.
9. Build and maintain IT security infrastructure, including antivirus, update/patch management, and web filtering.
10. Build and maintain telephony equipment and servers, and install telephones on desks.

Requirements:

1. HND/Degree in Computer Science or related discipline, or at least 10 years' experience in a demanding environment with a 100+ user network, including remote sites.
2. Extensive experience with virtual environments (VMware).
3. In-depth experience with email services, including Microsoft Exchange, Spam Filtering, cloud messaging, and continuity services.
4. Strong knowledge of Windows OS administration, Active Directory management, Group Policies, user/group management, and PowerShell.
5. Extensive experience maintaining server hardware and storage systems (NAS, SAN).
6. Strong understanding of IT security (anti-virus, hard drive encryption, client hardening, authentication).
7. Experience in High Availability environments, including clustering and disaster recovery.
8. Solid technical knowledge of IP network fundamentals.
9. Ability to achieve Direct Vetted Status (DV).

Desirable Skills:

1. Linux knowledge an advantage.
2. Experience of Blackberry UEM server or Mobile Device Management (MDM).
3. Experience of administering and supporting IP phone systems.
4. In-depth experience of SNMP monitoring tools.
5. A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server.
6. Relevant Microsoft qualifications are a strong bonus.

What We Offer:

1. Competitive salary and comprehensive benefits package.
2. Opportunities for professional development and certifications.
3. A collaborative and innovative work environment.
4. The chance to work on impactful projects in a fast-evolving industry.

If you're passionate about technology and eager to play a critical role in delivering innovative connectivity solutions, we'd love to hear from you. Apply now to join a team dedicated to shaping the future of global communication. We are also a Disability Confident employer.