Intelligence Analyst

Sevenoaks, UK; Sevenoaks; Hybrid; GBP 26,000 - 31,000

Job description

As an Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.

You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend.

Role: Intelligence Analyst
Location: Sevenoaks – hybrid working available

Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day

Salary: £26,000 - £31,000 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role.

What you will be doing:

• Investigating suspected fraudulent claims/policies using various intelligence tools
• Delivering a usable intelligence-based product to reduce claim losses
• Providing intelligence-led support to general claims/policy teams
• Confident in presenting complex information in a clear and concise manner
• Contributing to the continued improvements of the intelligence products & output
• Handling, analysing and evaluating highly confidential datasets and documents
• Developing an understanding of the MI Reports generated and fraud detection strategy
• Assisting in the promotion of data integrity across the group
• Reviewing and responding to Schedule 2, Part 1, Paragraph 2 requests received into the business
• Reviewing intelligence received into the unit and ensuring exposure is identified and worked appropriately
• Performing advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
• Helping maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
• Adhering to company processes and ensuring that DPA, FCA, TCF and other related regulatory requirements are met
• Reporting fraudulent claims and policies to counter fraud agencies and subsequently providing evidence/producing witness statements

What we’re looking for:

• Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
• Analytical thinker – able to analyse information quickly and use it to provide robust advice
• Written communicator – able to relay complex information in a written report
• Curious – an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
• Online awareness – an ongoing interest in current and emerging online trends, particularly in social networking
• Organised - good time management skills, able to work under pressure and deliver against deadlines set
• Keen eye for detail with the ability to think laterally and act through reasoned decision making
• Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
• Experience in using fraud detection tools and intelligence analysis software

About Acorn Insurance:
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councilor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.