Intelligence Analyst

TN United Kingdom; Haywards Heath; Hybrid; GBP 30,000 - 50,000

Job description

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Do you have an investigative mind examining motor claims for potential fraud or irregularities? Are you a collaborative worker keen to fast track your career within intelligence?

We’re on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex.

As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies, and managing fraud operations. By protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.

You'll be a great fit for the role if you have these skills:

1. Analytical: Studying large amounts of data, identifying important statistics, and interpreting information is key.
2. Problem-Solving: You’ll often tackle intricate problems, requiring critical thinking and creative solutions. Your ability to solve puzzles and connect dots is crucial.
3. Communication: Effective communication is essential. You’ll collaborate with team members and other departments, sharing findings in a clear and concise manner.
4. Confidentiality: Handling sensitive information is part of the role. You must maintain strict non-disclosure rules about work.

Working flexibly, you'll spend part of your time working from home, with part of the week in the office. But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.

Intrigued? Read on to find out what you’ll be doing and apply!

Job responsibilities:

1. Receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures.
2. Management of a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary.
3. Undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports.
4. Identify and refer suspect claims and policies to relevant teams using fraud databases and analytics tools.
5. Producing witness statements on policy misrepresentation and non-disclosure and giving evidence in court.
6. Meet agreed fraud KPIs and targets.
7. Maintain an up-to-date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation.
8. Ensure compliance with company financial crime procedures and related policies.
9. Submit Suspicious Activity Reports as necessary to the Intelligence Manager and Money Laundering Reporting Officer.
10. Analysis of fraud threats using multiple Excel datasets.
11. Maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG).
12. Adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
13. Ensure compliance with TCF principles when liaising with customers.
14. Build and maintain relationships both internally and externally.
15. Be compliant with health and safety policies at all times.
16. Ensure compliance with Company and other relevant standards/regulations at all times.
17. Any other reasonable duties as required.
18. Carry out duties, activities and tasks as directed within the Claims and Fraud pillar.

Experience & knowledge:

1. Proven Motor insurance claims and policy experience (Essential).
2. Fraud intelligence handling in the general insurance (motor) environment (Desirable).
3. Undertaking research and writing reports.
4. Some knowledge of fraud intelligence handling practice.
5. Awareness of the IFB intelligence model.
6. Good understanding of relevant fraud-related legislation.
7. Good understanding of all aspects of motor insurance.
8. Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.

Skills & Qualifications:

1. Good communication skills, both verbal and written.
2. Negotiation and influencing skills.
3. Good time management and organisation skills with the ability to prioritise work.
4. Good analytical and problem-solving skills, with the ability to adopt a logical approach to resolving problems.
5. Strong customer service skills.
6. Good numeracy and literacy skills.
7. Basic to Intermediate Excel spreadsheet skills.
8. Good report writing skills.

Behaviours:

1. Customer focused (internal customers & external).
2. Self-motivated and enthusiastic.
3. Embrace, embed and incorporate the Company values.
4. Passionate about reducing the business exposure to fraud risk.
5. Takes initiative to make decisions.
6. An organised and proactive approach.
7. Emphasis on attention to detail and accuracy.
8. Able to work on own initiative and as part of a team.
9. A flexible approach and positive attitude.
10. Confident in presenting complex information in a clear and concise manner.
11. Strives to deliver performance targets and drive business improvements.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.