Information Technology Service Delivery Manager

Buscojobs; Greater London; On-site; GBP 45,000 - 75,000

Job description

Information Technology Service Delivery Manager

We are seeking a dedicated Service Delivery Manager who is responsible for service management and support of all our clients' applications and system services.

Key Skills & Responsibilities

1. Provide service management leadership overseeing the technical support of our clients' applications.
2. Manage stakeholder, vendor, and partner relationships. Conduct regular meetings with business stakeholders, taking a collaborative approach to the root cause identification of any issues that are impacting the user base.
3. Ensure applications and services are delivered to business requirements.
4. Conduct regular assessments of Continuous Integration / Continuous Deployment toolsets in conjunction with the delivery teams, with the view to improve speed to market whilst maintaining system stability.
5. Knowledge of SDLC, software package integration, and the information technology industry.
6. Good understanding of ITIL practices, IT operations, and ITSM tools.
7. Coordinate audit activities between service providers and auditors.
8. Identify risks to application availability and security, supporting efforts to eliminate or reduce our client’s exposure to these risks.
9. Assess readiness of new / changed applications and endorse transitions to support.
10. Provide direction and support to Application Managed Services Providers in addressing escalated operational issues.
11. Participate in change control boards to minimize production risk.
12. Analytical and problem-solving skills with organizational capabilities.

To submit your interest for this role, click on the Apply button quoting reference #5722.

Please note suitable applicants will be contacted within 2 business hours. Due to high volume, we will do our very best to contact all applicants and do apologize if there is a delay in this process. Please contact with an application enquiry.