IT Service Delivery Manager

Employer: St George's University Hospitals NHS Foundation Trust

Employer type: NHS

Site: St George's University Hospitals, Town: Tooting

Salary: £61,927 - £68,676 PA including HCAS

Salary period: Yearly

Closing: 14/04/2025 23:59

IT Service Delivery Manager

Band 8a

*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers

Job overview

We are looking to recruit a band 8A, IT Service Delivery Manager. The role would be part of the Digital Infrastructure and Technical Support Team, supporting clinical and non-clinical users throughout the trust in their use of all IDT services and offering advice and support to the user. The successful candidate will manage the desktop support team and oversee the service desk function, managing and triaging tickets for the team.

Main duties of the job

We are looking for previous experience of working in a high demanding environment with excellent communication skills and the ability to work well as part of a team. Previous experience of clinical information systems and remote support software would be a definite advantage.

Working for our organisation

St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.

We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences, and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.

Detailed job description and main responsibilities

**Please see the attached supporting document which contains more information about the role*

We are looking for previous experience of working in a high demanding environment with excellent communication skills and the ability to work well as part of a team. Previous experience of clinical information systems and remote support software would be a definite advantage.

Person specification

Education/Qualifications

• Degree or equivalent experience in computer-related discipline.
• ITIL Foundation
• PRINCE II Management Qualification

Experience

• Minimum 2 years’ experience in service delivery/service management
• Working within multidisciplinary teams
• Experience in a customer service/facing role
• Proven ability to oversee/manage/lead teams and take responsibility for a group of team members
• Able to use a Service Management system or a similar computer application in a service environment
• Experience of improving work procedures and practices
• Experience of System Implementation in the NHS
• Training experience

Skills/Knowledge

• Customer focused and proactive – able to put the customer at the heart of everything you do
• Excellent communication skills and able to liaise effectively with staff at all levels.
• A good understanding of industry best practice processes and procedures regarding the Service Desk operation and Incident Management.
• Able to record complex technical details accurately and document technical procedures
• Good interpersonal skills and able to interact with a range of people including non-technical users, managers, suppliers, contractors, facilities management, and medical staff
• Ability to plan and complete small-scale projects
• Proven ability to manage technical changes within a controlled environment
• Change Management Skills
• Strong Motivational skills, with experience of applying these in a pressurised environment.
• Strong Customer Service Ethic, with at least 2 years in a customer service role

We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible, and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.

Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.

If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features.

Disability Advice Line

SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: 02082963786

Text: 07501066267

Email: esth.dal@nhs.net.

Our confidential answering service is available after 5pm.

Employer certification / accreditation badges

Name: Baljinder S Bains

Job title: Head of Digital Infrastructure and Support

Email address: baljinder.bains@stgeorges.nhs.uk

Telephone number: 02087253456

If you have any questions relating to this post, please direct your enquiry to the contact email address.