Implementation Specialist (REMOTE)

Elsevier Inc. Company; North Carolina; Remote; USD 60,000 - 100,000

Job description

The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation.

Responsibilities

• Developing training plans for Program Solution customers
• Setting implementation schedules and timelines aligned with account calendars
• Tracking and maintaining team deadlines for implementation
• Collaborating with internal partners to deploy resources for successful program launch
• Building account product usage tools to establish a framework for digital product integration
• Identifying "at-risk" customers and providing insight into action plans
• Managing Curriculum Solution process tracking to completion
• Implementing plans for Program Solution accounts to optimize product usage and transition to steady state

Requirements

• Have an advanced education background in Nursing or Education, with work experience in Sales, Project Coordination, Customer Success, or Customer Service
• Have an expertise in Nursing Education would be advantageous.
• Be able to work independently with excellent self-learning, prioritization, organization, and time management skills
• Have effective interpersonal and leadership skills with a proven track record of success
• Be proficient in collaborating as part of a team with a high-energy, positive, "can-do" attitude
• Be able to communicate effectively across multiple formats and consistently meet deadlines
• Experience with Excel, Microsoft Project, or Trello is preferred.