HR Service Delivery

JR United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000

Job description

Social network you want to login/join with:

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: HR Generalist

Location: London

Full time/Permanent

Role Description:

Kantar Media is seeking an organised, proactive, and driven individual to join the HR Team. You will play a key role in ensuring efficient service delivery and providing high-quality, timely, and proactive HR Lifecycle support across the organisation. In some regions you may also be involved in supporting the set-up of HR Processes and systems. This is a fantastic opportunity for someone looking to expand their HR journey, who is passionate about ensuring excellence in employee support, data accuracy and supporting colleagues, process-driven, and detail-oriented. If you thrive in a dynamic environment and seek growth in the HR field, this role offers great potential.

Role Responsibilities:

• Manage international employee lifecycle processes, including onboarding, probation, maintenance of employee files, payroll and benefits administration and off-boarding.
• Maintain and update HRIS systems with employee data and support reporting needs.
• Ensure compliance with labour regulations and company policies across all HR operations.
• Act as a point of contact for employee queries related to payroll, benefits, and HR policies.
• Support audits by preparing required documents and records related to HR operations.
• Manage end-to-end international payroll operations ensuring accurate and timely salary delivery.
• Work with our payroll provider to ensure payroll processes align with local labour laws, tax regulations, and company policies.
• Support benefits administration resolving queries from managers, HR colleagues or employees.
• Facilitate seamless payroll transitions during onboarding and off-boarding.
• Maintain accurate employee records while safeguarding sensitive data.
• Support Managers and Employees on best practice application of employee relations policies.
• Support with Managers and HRBPs with employee relations documentation (letters, policies, performance improvement plans, etc.), management of ER cases and investigations.
• Coordinate training sessions and professional development initiatives to enhance employee skills.
• Talent Acquisition sourcing/screening support in local language as and when required.

Required:

• A minimum of 3 years’ experience in a HR environment, with knowledge of local HR policies and employment law.
• Excellent communication skills, both written and verbal, to effectively interact with employees at all levels.
• Experience in managing payroll processes, benefits administration and relevant local legislation, ensuring compliance and accuracy in all payroll-related activities.
• Strong ability to establish, drive, and maintain high service standards, ensuring consistent excellence in all HR functions.
• Proficient in using HR and payroll systems (Workday / Service Now / Jira / ADP etc) or quick to learn and adapt to new systems.
• Demonstrates a strong drive for personal development and efficiency, consistently seeking opportunities for growth. Motivated to bring fresh ideas and contribute to continuous improvement.
• Collaborative and supportive, working effectively with others to achieve shared goals and contribute to a positive team dynamic.
• Exceptional focus on accuracy, ensuring thoroughness and precision in all aspects of work.
• A comprehensive understanding of Service Level Agreement (SLA) management, ensuring timely and efficient service delivery in accordance with agreed-upon standards.
• Ability to interpret data effectively for informed decision-making.
• Ability to create clear, engaging presentations and confidently present findings and recommendations to stakeholders.

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com