Hotel Services Supervisor

Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV); Middlesbrough; On-site; GBP 26,000 - 30,000

Job description

Job Summary

Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis. Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, store person, couriers and post room staff. Responsible for monitoring standards and taking corrective action as necessary. To show commitment to and participate in quality improvement activities. To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities. To promote at all times a positive image of people with mental health conditions and learning disabilities. To promote at all times a positive image of Hotel Services and the wider Trust.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trust's Hotel Services Team.

Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food.

This post involves shift work including late/early, weekends and bank holidays. You will be required to work different varying shifts between the hours of 06.45am - 6.15pm. The post you are applying for is 37.5 hours per week permanent your base will be Roseberry Park Hospital, Middlesbrough. You may be required to work in different locations within a team.

You should be highly motivated, reliable, flexible and willing to work at short notice with substantial experience supervising/coaching staff on a day to day basis. Experience using IT software i.e. Microsoft Office. Experience of working in a mental health environment would be desirable along with a passion for providing high standards of customer service and cleanliness.

About Us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care -- our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

346-EF-016-25

Job locations

Roseberry Park Hospital

Marton Road

Middlesbrough

TS4 3AF

Job Description

Job responsibilities

Candidates must possess NVQ Level 3 or equivalent in a relevant subject, Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale, Numeracy and Literacy to level 2.

You will be required to complete Hotel Services Induction over a five day period.

Person Specification

Qualifications Essential

• NVQ Level 3 or equivalent in a relevant subject
• Food Hygiene Certificate Level 2 with willingness to achieve Level 3 and Level 4 within agreed timescale
• Numeracy and Literacy to level 2.

Experience Essential

• Substantial experience supervising / coaching staff on a day to day basis
• Experience of using IT software i.e. Microsoft Office

Desirable

• Experience of working in a mental health environment

Knowledge Essential

• National Standard of Cleanliness (within agreed timescale).
• Basic knowledge of HR procedures.
• Health & Safety and COSHH
• Good understanding of confidentiality.

Desirable

• Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale).

Skills Essential

• Effective verbal and written communication skills in a range of situations.
• Ability to manage a team on a day to day basis and work constructively with team members.
• Able to prioritise and use initiative to problem solve effectively.
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning, Deep cleaning (within agreed timescale), Use of motorised cleaning equipment eg floor scrubber, carpet cleaner (within agreed timescale), Use of kitchen equipment, Preparation and serving of food, Use and cleaning of regeneration ovens (within agreed timescale), Washing and ironing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Roseberry Park Hospital

Marton Road

Middlesbrough

TS4 3AF

Employer's website

https://www.tewv.nhs.uk/