Imaging Services Admin Team Lead

At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you.

“We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality.”

Imaging Services are seeking to recruit an Admin Team Lead to join their existing team.

The ideal candidate will need to be highly self-motivated and have an excellent eye for detail. Training will be given but clinical knowledge of the imaging modalities is desirable. The successful candidate will be expected to work independently and as part of a team.

Main duties of the job

The successful candidate will be responsible for the day to day co-ordination of the workforce within the team ensuring the administrative functions, including both booking and reception, reflect both the department and trust values.

The post holder will lead in managing the Radiology bookings for a range of complex examinations monitoring diagnostic waits and potential breaches, escalating these as appropriate. You will be responsible for ensuring that a professional, comprehensive and efficient booking service is delivered to all patients and appointments are correctly made by the team in accordance with departmental SOPs and Trust protocols.

You will be someone who can effectively switch between tasks, supervise a team across a broad range of diagnostic imaging modalities and have a proactive approach to motivating teams through continuous support, mentoring and training.

Working for our organisation

At Harrogate and District Hospital Foundation Trust we provide outstanding care to both our patients and our staff. We support our staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• an inclusive and supportive culture; our Trust encourages staff to bring their whole selves to work and active staff networks identify areas for improvement.
• staff recognition; as well as regular appraisals, we recognise staff with our 'making a difference', 'team of the month' and colleague recognition awards.
• employee support and wellbeing; we have a comprehensive employee assistance programme, counselling and fast track physio service for employees.
• staff benefits; we have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Detailed job description and main responsibilities

For further information, please see the attached job description and person specification or contact Karen Leigh, Business and Informatics Lead.

Person specification

Qualifications

• Good standard of general education to GCSE level or equivalent
• NVQ Level 4 in Administration or relevant knowledge and experience

Experience

• Previous experience in Administration and Management
• Previous experience of using booking systems
• Meeting deadlines and targets
• Dealing with Health Professionals
• Previous NHS experience
• Examples of managing transformational service change
• Previous supervisory experience

Knowledge

• Knowledge of patient administration systems
• Examinations undertaken in the department
• Extensive knowledge of a Radiology Information System

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.