Head of Fraud

Taptap Send; London; On-site; GBP 60,000 - 100,000

Job description

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Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. Driven by mission, guided by values (see below) - in deed, not just word. Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that's just the beginning...

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

The Role
We are looking for an experienced Head of Fraud to own and lead Taptap Send's fraud strategy, ensuring our customers and business remain protected from financial crime and abuse. The ideal candidate is a strategic thinker with hands-on experience in fraud prevention, detection, and mitigation in a fast-moving fintech environment. You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross-functional teams to continuously improve our fraud defenses. This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure remittance platform.

Key Responsibilities

1. Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience.
2. Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes.
3. Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations.
4. Lead and scale fraud operations with tools, automation, and data-driven insights to combat emerging fraud patterns effectively.
5. Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company's anti-fraud capabilities.
6. Develop and grow the fraud team as we scale to new users, geographies, and products.

Experience:

• 8+ years of experience in fraud prevention, detection, or risk management, preferably within fintech.
• Proven track record of building and scaling fraud prevention programs in high-growth environments.
• Experience with fraud analytics, machine learning models, and automation tools.
• Strong background in data-driven decision-making, with proficiency in SQL preferred.

Personal Attributes:

• High ownership and ability to operate in a fast-paced, high-accountability environment.
• Willingness to travel periodically to meet with key stakeholders.
• Seeks out opportunities to unlock value by working harder and going further than others might.
• Recognizes challenges, accepts them as reality, and proactively proposes solutions.

Taptap Values
Impact first, Team next, Accept reality, Propose solutions, Win with grit, Be proactively candid, with yourself and others, Love the particular, Own it, Create positive energy, Maybe, even have fun.

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.