Head of Engineering

hireful; Walsall; Hybrid; GBP 95,000

Job description

Head of Engineering

Job Title: Head of Engineering
Salary: To £95,000 plus excellent package
Location: Walsall, West Midlands UK
Hours: 37.5 hours per week

Join our client as Head of Engineering to lead and inspire a global team of over 60 exceptional engineers across the UK and India. Shape the technical vision and drive innovation with AI-powered solutions while designing scalable and secure Salesforce-based architectures. Champion modern Agile and DevSecOps practices, oversee product delivery, and collaborate with cross-functional teams to deliver cutting-edge technology aligned with business goals.

If you're passionate about emerging technologies and fostering a culture of excellence, this role is your opportunity to shine.

Who They Are:

They are a leading provider of outsourced customer service solutions and software. They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth. Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

Key Responsibilities:

1. Technical Leadership & Strategy: Define and implement the technical vision, ensuring alignment with business objectives and industry trends.
2. Architecture & Scalability: Design and oversee scalable, secure, and high-performing architecture for our Salesforce-based solutions.
3. Engineering Leadership: Build and lead a high-performing engineering team of 60+ across the UK and India, fostering a culture of excellence, continuous improvement, and innovation.
4. Manage the delivery of the product & technical roadmap consistent with SDLC and Agile processes across the team.
5. Agile & DevSecOps: Champion modern engineering practices, including agile methodologies, CI/CD, automated testing, and DevSecOps.
6. Financial Management and Cost Control: Ensure clear accountabilities for budgets for tools and people across the engineering estate.
7. AI & Emerging Tech: Drive research and adoption of AI-powered solutions, automation, and other emerging technologies within their product roadmap.
8. Collaboration & Communication: Work closely with product management, customer service, and leadership teams to translate business needs into scalable technical solutions.
9. Governance & Compliance: Ensure adherence to security, regulatory, and quality standards relevant to their industry.
10. Identify and recommend external partners for the delivery of best-in-class technologies suitable for client applications where appropriate.

What You’ll Need:

Experience:

1. Experience managing international Software Development and Testing teams to deliver software that meets the needs of users, ideally within a Salesforce business.
2. Expertise in Salesforce development, architecture, and ecosystem.
3. Strong knowledge of scalable SaaS architectures, API design, and cloud-native technologies.
4. Proven track record of leading and scaling engineering teams in an agile environment.
5. Proven experience in developing standards and process improvement.
6. A record of implementing mechanisms to monitor, manage, and provide progress on all software development activities.
7. Excellent communication and stakeholder management skills.

Skills:

1. Salesforce development and ecosystem.
2. Prince2, PMBoK or AgilePM qualifications.
3. ScrumMaster or Product Owner experience.
4. Agile DSDM or Scrum exposure.

Characteristics:

1. Strategic Thinker: Able to anticipate industry trends and align technology with long-term business goals.
2. Innovative & Curious: Exploring new technologies and methodologies to drive product excellence.
3. Resilient & Adaptable: Thrives in a fast-paced, evolving environment and embraces challenges as opportunities.
4. Collaborative & Influential: Builds strong inclusive relationships across teams and effectively influences stakeholders at all levels.
5. Detail-Oriented & Execution-Focused: Balances strategic vision with the ability to execute and deliver high-quality solutions.

Qualifications:

1. Degree level qualified or relevant equivalent qualification or experience.

What You’ll Get in Return:

1. £95,000 plus excellent package.
2. Pension scheme with employer contributions.
3. Hybrid working.
4. 25 days holiday + bank holidays.
5. 24/7 GP service.
6. Access to premier benefits – store discounts.
7. Employee Well-being programme.
8. Onsite Gym.

REF-220 721