Global Head of IT Operations

XL CATLIN; London; On-site; GBP 80,000 - 120,000

Job description

Job Description - Global Head of IT Operations (12002665D20250318)

Job Number:

12002665D20250318

Global Head of IT Operations, Operations and Technology

UK, London

Seeking a highly experienced and strategic Head of Global IT Operations, a senior-level position responsible for overseeing the day-to-day management and functioning of the organisation's IT infrastructure (through services provided by Group Operations). Ensuring the reliability, and efficiency of all Global Technology services by managing GT personnel, overseeing project implementations, and developing strategies to improve IT processes and procedures; essentially acting as the leader of the IT operations team, ensuring smooth system uptime and optimal performance across the organisation.

What will your essential responsibilities include?

• Develop and implement the overall IT operations strategy in alignment with the overall Global Technology strategy.
• Oversee the day-to-day operations of the global IT team, ensuring all services are delivered effectively and efficiently.
• Work with AXA Group Operations to manage and optimise the IT infrastructure, including hardware, software, and networks, to ensure maximum uptime and performance.
• Own the XL Cloud platform and work across the teams in Global Technology and Group Operations to drive the cloud platform road-map to meet the needs of the business.
• Drive continuous improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness.
• Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices.
• Lead the IT incident, problem, and change management processes, ensuring all issues are resolved promptly and effectively.
• Manage the IT Operations budget, ensuring cost-effective use of resources and delivering value for money.
• Build and maintain effective relationships with internal stakeholders, ensuring IT operations are aligned with their needs.
• Stay up-to-date with the latest IT trends and technologies, identifying opportunities to leverage them for business benefit.
• Lead, coach, and develop the global IT operations team, ensuring they have the skills and capabilities to deliver high-quality services.

You will report to the Chief Information Officer, Global Operations and Technology.

Required Skills and Abilities:

• Bachelor's degree in Computer Science, Information Technology, or a related field. An MBA or relevant postgraduate qualification is desirable.
• Proven experience in a senior IT operations role, ideally within a global organisation.
• Established senior leadership and management skills, with a demonstrated ability to lead and motivate a team.
• Highly collaborative with robust vendor management skills in a complex corporate environment.
• Deep understanding of IT infrastructure (including Cloud) and operations, including networking, servers, storage, and security.
• Expertise in IT service management, ITIL, and other relevant frameworks.
• Excellent communication and stakeholder management skills.
• Strategic thinking and planning skills, with a focus on delivering business value.
• Experience in budget management and cost optimisation.
• Knowledge of the latest IT trends and technologies.
• Expert problem-solving skills and the ability to work under pressure.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.

Location

GB-GB-London

Work Locations

GB London 20 Gracechurch Street London EC3V 0BG

Job Field

Information Technology

Schedule

Full-time

Job Type

Standard