Global Head of IT Operations

AXA XL; London; On-site; GBP 70,000 - 130,000

Job description

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Global Head of IT Operations, Operations and Technology

UK, London

Seeking a highly experienced and strategic Head of Global IT Operations, a senior-level position responsible for overseeing the day-to-day management and functioning of the organisation's IT infrastructure (through services provided by Group Operations). Ensuring the reliability and efficiency of all Global Technology services by managing GT personnel, overseeing project implementations, and developing strategies to improve IT processes and procedures; essentially acting as the leader of the IT operations team, ensuring smooth system uptime and optimal performance across the organisation.

DISCOVER your opportunity

What will your essential responsibilities include?

• Develop and implement the overall IT operations strategy in alignment with the overall Global Technology strategy.
• Oversee the day-to-day operations of the global IT team, ensuring all services are delivered effectively and efficiently.
• Work with AXA Group Operations to manage and optimise the IT infrastructure, including hardware, software, and networks, to ensure maximum uptime and performance.
• Own the XL Cloud platform and work across the teams in Global Technology and Group Operations to drive the cloud platform roadmap to meet the needs of the business.
• Drive continuous improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness.
• Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices.
• Lead the IT incident, problem, and change management processes, ensuring all issues are resolved promptly and effectively.
• Manage the IT Operations budget, ensuring cost-effective use of resources and delivering value for money.
• Build and maintain effective relationships with internal stakeholders, ensuring IT operations are aligned with their needs.
• Stay up-to-date with the latest IT trends and technologies, identifying opportunities to leverage them for business benefit.
• Lead, coach, and develop the global IT operations team, ensuring they have the skills and capabilities to deliver high-quality services.

You will report to the Chief Information Officer, Global Operations and Technology.

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Bachelor's degree in Computer Science, Information Technology, or a related field. An MBA or relevant postgraduate qualification is desirable.
• Proven experience in a senior IT operations role, ideally within a global organisation.
• Established senior leadership and management skills, with a demonstrated ability to lead and motivate a team.
• Highly collaborative with robust vendor management skills in a complex corporate environment.
• Deep understanding of IT infrastructure (including Cloud) and operations, including networking, servers, storage, and security.
• Expertise in IT service management, ITIL, and other relevant frameworks.
• Excellent communication and stakeholder management skills.
• Strategic thinking and planning skills, with a focus on delivering business value.
• Experience in budget management and cost optimisation.
• Knowledge of the latest IT trends and technologies.
• Expert problem-solving skills and the ability to work under pressure.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability