Fire and Theft Claims Handler

Liverpool, UK; Liverpool; On-site; GBP 26,000 - 32,000

Job description

We are recruiting for a diligent and determined individual to join us as a Fire and Theft Claims Handler!

In the role, you will report into the First Party Claims Manager and work as part of a customer-focused team, proactively managing your own portfolio of fire and theft claims through to settlement. You will complete thorough indemnity investigations on all cases, working closely with the In-house Engineers to guarantee a fair settlement with the policyholder, ensuring that all validated claims are processed without delay.

Role: Fire and Theft Claims Handler
Location: Liverpool
Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday between the hours of 8am to 6pm, plus 1 in 4 Saturdays.
Salary: £26,950-£32,000 DOE, plus an up to £1500 annual bonus

What you will be doing:

1. Aim towards excellent customer service level expectations and take ownership of all inbound communication
2. Prompt investigation on the ownership of the vehicle
3. Ensuring accurate payment to all Stakeholders on their claims
4. Attention to detail on all work done around the total loss aspect of the claim
5. Ensure thorough chronological record keeping of all activity within file claim notes
6. Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
7. Maintain effective diary management to reduce settlement time
8. Expertly assess policy indemnity and identify fraud indicators
9. Endorse and drive the company values and behaviours

What we’re looking for:

1. Relevant experience in customer service or investigation roles, ideally within a Claims or Banking environment
2. Attention to detail, particularly within capturing customer information and data input
3. Strong customer service skills and an excellent telephone manner when dealing with customers
4. Strong ability to remain professional and resilient when handling complaints
5. A motivated self-starter who is confident and a persuasive communicator
6. Confident within administration, data entry and system use
7. Ability to work as part of a team

About Acorn Insurance:
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

1. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
2. Enhanced paternity pay and 16 weeks full maternity pay
3. Colleague Assistance programme offers a suite of wellbeing services such as:
4. 6 Free Counselling sessions per year
5. Unlimited access to a telephone councillor 24/7
6. Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor
7. Network of internal qualified mental health first aiders are available to provide support to colleagues
8. A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
9. Ability to access your earnings before payday via Dayforce Wallet
10. Company pension scheme
11. Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period
12. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice
13. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary

Reward, Recognition and Culture:

1. Long Service Award paid on 5,10- and 15-years’ service
2. A reward and recognition hub to celebrate and reward colleagues and peers
3. Consistent and engaging company events including company awards, competitions, and charity fundraisers
4. Budgets for department leaders to use for social and engagement events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.