Field Support Engineer

Hays; United Kingdom; On-site; GBP 35,000

Job description

Field Support Engineer

Your new company
Join a leading company in the design and manufacture of advanced coffee and refreshment solutions. With a strong presence across the UK and Ireland, this company is dedicated to delivering top-notch after-sales customer experiences.

Your new role
As a Field Support Engineer, you will be responsible for the installation, service, and repair of coffee machines, water boilers, and water coolers. This role involves travelling to customer sites in the north of the UK, including parts of Scotland and Northern Ireland. The range for this role is Sheffield to Scotland. Key responsibilities include:

• Diagnosing and repairing faults in coffee machines.
• Providing training to customers on machine operations.
• Recording and analysing technical information.
• Updating technical documentation.
• Identifying opportunities for product improvement.
• Supporting the Sales Team at client visits and trade fairs.
• Maintaining excellent customer relations.
• Organising daily routes for efficiency and handling urgent breakdowns.
• Collaborating with internal departments.
• Observing Health & Safety guidelines.

What you'll need to succeed

• Knowledge of electronics and hydraulics.
• Experience in testing and repairing service equipment.
• Previous experience with pressure boilers.
• Strong problem-solving skills.
• Experience with coffee machine equipment is beneficial.
• The ability to travel throughout the UK and stay overnight.
• A full UK Driving Licence.
• The ability to work independently and as part of a team.
• Good communication and organisational skills.
• A focus on delivering excellent customer service.
• Attention to detail and high standards of cleanliness.

What you'll get in return
Competitive salary of £35,000. Bonus scheme. 23-28 days holiday (+ Bank Holidays), increasing with length of service. Christmas shutdown. Company car and Fuel Card, fully expensed. Expensed Accommodation & Other means of transport. Pension scheme. Employee assistance program. Opportunities for learning, development, and growth.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. The interview process for this role does require travel to Bristol for the final stage of interview. Please only apply if that is suitable for you.