IT Field Support Engineer

Xerox Corporation; Slough; On-site; GBP 25,000 - 45,000

Job description

City: Slough

State/Province:

Country: United Kingdom

Department: PROFESSIONAL_SERVICES_CONSULTANCY

Date: Wednesday, February 5, 2025

Working time: Full-time

Ref#: 20034393

Job Level:

Job Type: Experienced

Job Field: PROFESSIONAL_SERVICES_CONSULTANCY

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK. We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security services. Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.

Job Summary:

Xerox IT Services is seeking an IT Field Support Engineer to join our growing UK Field Services Team. In this dynamic, customer-facing role, you’ll deliver high-quality, on-site IT support across multiple client locations. You'll respond to incidents, deploy hardware, and support infrastructure and end-users as an extension of our remote service desk. This position is 100% in-person, supporting client sites in Slough and surrounding area.

Key Responsibilities:

• Provide Level 2 and occasional Level 3 on-site support
• Troubleshoot and resolve incidents, especially critical (P1) issues
• Install and maintain end-user, network, and storage hardware
• Collaborate with remote service desk, datacentre, and project teams
• Maintain on-site documentation and perform proactive infrastructure checks
• Support technical deployments of servers, networks, and applications
• Represent Xerox IT Services professionally while working independently or as part of a team

Qualifications:

• 3+ years in deskside or customer-facing IT support
• Strong understanding of IT infrastructure, including desktop, server, and networking
• Proficiency with:
• Remote Desktop Services, SonicWALL/Draytek routers
• Excellent troubleshooting, communication, and time management skills
• Full clean UK driving license required

Why Join Us:

As part of a fast-growing division with plans for European expansion, this role offers the chance to work with a broad range of technologies in a highly dynamic environment. You’ll be instrumental in delivering a best-in-class support experience to our expanding customer base.

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation. We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon. The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels. This role will play a large part in supporting Xerox IT Services through delivering a first-class in-person support experience across our growing customer base.