Emergency Response Support Worker

Midland Mencap; Birmingham; On-site

Job description

24 March 2025

2 min read.

The closing date for this post is Friday 7th April 2025.

Job Title: Emergency Response Support Worker for the Carers Emergency Response Service

Employment Status: Permanent – 37 hour contract

Responsible To: Senior CERS Officer/CERS Manager

SALARY/RATE: £12.14 per hour – from 1st April 2025, it will increase to £12.74 per hour.

(Plus additional payments for being on Standby)

LOCATION: Head Office, Pinewood, Bell Heath Way, Woodgate Business Park, Birmingham, B32 3BZ

Who We Look For

Are you a warm, personable, and highly motivated individual?

Are you a good communicator and have a passion for what you do?

The CERS officer will work alongside the established team to offer reassurance and support to carers of Birmingham.

We place a high value upon integrity, ethical standards, and commitment to excellence. We seek applicants from candidates who thrive in a fast-paced environment and who can bring their skills, high standards, and care experience.

What Does An Emergency Response Support Worker Do?

Job Purpose:

• The Emergency Response Support Worker is accountable for the provision of emergency care and support services as well as pre-planned appointments, as required by the clients of CERS.

Duties And Responsibilities:

• Provision of emergency and pre-planned care and support services.
• Being available to respond to emergency situations as required by the CERS service.
• Respond to emergency call outs, on a rota basis, in a manner consistent with Midland Mencap’s policies and procedures.
• Ensure that the emergency support needs as required by the client are met in line with their Care & Support Plan and Risk Assessments.
• Maintain contact with the relevant On-Call Service to report any concerns.
• Receive emergency calls on a rota basis.
• Attend to the client’s emergency needs in a timely manner.
• Liaise with other professionals to signpost to relevant services.
• Completion of initial assessments (as well as ongoing completion and review of care and support plans and associated risk assessments) following a referral to produce an Emergency Care & Support Plan (should it ever be needed).
• Undertake any other duties consistent with the objectives of the post, as required by the Manager.
• In fulfilling the above duties, the Emergency Response Support Worker will:
• Ensure compliance with all Midland Mencap policies and procedures as they relate to the provision of domiciliary care services.
• Complete all documentation as required.
• Ensure that timely and accurate reports on client services are provided as required by management.
• Behave in all matters in a way that reflects the attitude, values and objectives of Midland Mencap.
• Attend staff meetings, staff training and relevant staff appraisal sessions.
• Strictly maintain the confidentiality of Midland Mencap clients.
• Deal with telephone enquiries.
• Need basic experience in the use of computers and IT equipment.

Health & Safety:

• Ensure the Health & Safety requirements of the organisation and relevant legislation are met.
• Use safe working methods to maintain safe working conditions and avoid adverse effects on the health, safety and welfare of others.

Other:

• Demonstrate and promote Equal Opportunity principles in the workplace.
• Never discriminate against a fellow worker or client on the grounds of gender, religion, nationality or sexual orientation.