Customer Service Administrator

Unity Trust Bank; Birmingham; On-site; GBP 20,000 - 30,000

Job description

This range is provided by Unity Trust Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Unity Trust Bank

Talent Acquisition Partner at Unity Trust Bank

We're excited to announce an opportunity for a team of Customer Service Administrators to join the Unity Customer Service team for 12 weeks.

This is an opportunity for anyone who may be looking for some short-term contract work.

What you'll do:

• Manage Requests: Handle a high volume of customer administration requests with precision and care.
• Service Excellence: Process service requests related to account maintenance, key person changes, updates, and personal details validation.
• Tech Savvy: Use our banking systems and other programs to track, update, and manage customer requests efficiently.
• Problem Solver: Identify discrepancies or incomplete information and liaise with colleagues for clarification.
• Confidentiality: Maintain confidentiality and data security in line with banking regulations.

The Person must have:

• Attention to Detail: A keen eye ensures nothing slips through the cracks.
• Organisational Skills: They can keep things running smoothly and efficiently.
• Process Adherence: They can follow processes and policies to the letter.
• Tech Skills: They have the skills to gain proficiency in using banking systems and software.
• Communication: They have strong skills for liaising with colleagues to get the job done.
• Integrity: They can maintain confidentiality and data security.

Key info:

Advert End: 28th March 2025

Recruitment Assessment Day: Thursday 10th April 2025

Start Date: Monday 28th April 2025

Location: 5 days a week in Birmingham Office

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service and Administrative

Industries

Banking