Customer Service Administrator

i2i Recruitment; Cheltenham; On-site; GBP 22,000 - 30,000

Job description

We are seeking a highly organised and proactive Customer Service Administrator to join my clients busy sales team.

The ideal candidate will support the sales team by managing administrative tasks, coordinating with customers, and ensuring smooth sales operations. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Support the sales team in reaching out to customers to schedule engineer visits.
2. Maintain and update customer records in the CRM system to track outreach and bookings.
3. Coordinate with internal teams to ensure engineers are efficiently scheduled.
4. Assist in preparing reports and documentation for sales tracking and performance analysis.
5. Respond to customer inquiries, provide relevant service information, and support the sales team in securing appointments.
6. Help manage correspondence, including emails and follow-ups, to maintain strong customer relationships.
7. Assist in identifying potential leads and maintaining databases of prospective clients.

Qualifications and Skills:

1. Strong administrative and organisational skills with attention to detail.
2. Excellent verbal and written communication skills.
3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
4. Ability to work independently and as part of a team.

Benefits:

1. Competitive salary and bonuses.
2. Opportunities for career growth and professional development.
3. Collaborative and supportive work environment.
4. All training provided.

If this role is of interest to you, please contact JADE for further details. Our mission of 'Making Recruitment Personal' also means making recruitment fair. We are committed to reviewing every application with a focus on diversity and inclusion. We aim to personally connect with each applicant, but due to the volume of applications, this is not always possible. If you haven't heard from us within 5 working days, please assume that your application has not been successful on this occasion.