Team Co-ordinator

Ampa Holdings LLP; Birmingham; Hybrid; GBP 25,000 - 45,000

Job description

Team Co-ordinator

Department: Litigation Services and Dispute Resolution - Corclaim - Debt & Asset Recovery - Debt & Asset Recovery - 3301

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Samantha Bourne

Description

Are you an enthusiastic Team Coordinator with a practical mindset and a passion for learning, ready to take the next step into the Legal industry? If so, this role may be for you!

• A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
• A varied workload
• A culture of trust, empowerment and autonomy over your work
• Part of a vibrant, forward-thinking team with the support of friendly, approachable partners who encourage and support your career development
• Hybrid working with the option of working from one of our Midlands offices, Birmingham or Stratford

The role: This role is varied with a demanding workload, involving plenty of client liaison so you will need to enjoy juggling a busy day!

What you will be doing:

• Having responsibility for the day to day management of your client team
• Prioritising and coordinating team duties to ensure completion in line with client SLAs
• Managing cases throughout the entire legal process, in line with client requirements
• Supporting the wider team with calls when required
• Attending client meetings
• Managing service delivery as the first point of contact
• Process management and reviews
• Reporting and invoicing
• Meeting team financial targets
• Client management / Meetings

What you will need:

• Leadership and people skills
• Attention to detail
• Competency with IT systems - to manage a volume caseload through highly automated processes
• Debt and/or asset recovery experience
• Excellent time and diary management
• Experience with meeting court deadlines
• Working to FCA guidelines/standards and ensuring team compliance

Key competencies you will need:

• Good communication skills with the confidence to liaise openly and clearly with colleagues and clients
• The ability to produce a high standard of work, under pressure, whilst maintaining accuracy and good attention to detail
• To be able to demonstrate flexibility, initiative and confidence in your own ability
• Commercial business awareness
• Ability to drive efficiencies

About you – you will be:

• Highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
• Have a positive, willing and can-do attitude.
• Keen to learn, interested in driving your own career progression and be proactive.

The hours:

As a department we are committed to providing a service to our clients between the hours of 8am to 8pm on Monday to Thursday, 8am to 6pm on a Friday and 9am to 1pm on a Saturday.

This Team Co-ordinator role will involve working the following hours:

• 9:00am - 5.30pm Monday – Thursday
• 9:00am - 5.00pm on Friday

There will be additional availability to provide telephone/remote support to the team within the department hours on rotation.
Also it may involve supervising the Saturday shift of 9:00am -1:00pm on rotation.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon, Lincoln and Sheffield.

Want to find out more about our amazing benefits?

Meet the team:

Our Debt and Asset Recovery Department has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.

Our Debt & Asset Recovery team offers significant expertise in both areas of debt recovery, and asset recovery. We act for many large national companies some of whom we have served well for 25 years or more.

The team handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential; having a blend of excellent technical and business skills we have the talent to do things differently.

Here you’ll find top quality work, cutting edge training, high profile clients, and supportive colleagues.

The Corclaim super team offers an additional discretionary bonus scheme for employees, based on team and also individual performances.

Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities: Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.