Service Engineer

Esco; Greater London; Remote; GBP 80,000 - 100,000

Job description

Join Esco as a Service Engineer to contribute to the success of the company through effective site service support for equipment installation, service, commissioning, breakdowns, IOQ testing, and spare replacements. This is a key customer-facing role and requires professionalism and demeanor on-site to meet and exceed expectations for repeat business and validation of equipment across the UK and Ireland.

Responsibilities:

1. Carry out installation, commissioning, validation, IOQ testing, troubleshooting or replacement of parts on client sites, but support if needed anywhere in the UK / Ireland.
2. Work with remote support as required to troubleshoot equipment failures to enable completion of work during the visit, this may require occasional working away from home.
3. Work with the site work coordinator on scheduling for work.
4. Ensure test equipment is kept in good working order and highlighted to the service coordinator when calibration is due.
5. Ensure any tools and parts required to perform the site work are taken to site for use and are maintained appropriately for use.
6. Carry out work effectively and efficiently to meet Esco and client requirements.
7. Ensure site work reports are generated for each site visit, contain all the correct and pertinent information and are submitted immediately after completing the site work.
8. Give clear communications and understanding to clients and other Esco staff.
9. Work with, support and receive support as required from other Esco colleagues, working as a team to complete larger site work activities, and working alone to complete smaller site activities.
10. Support activities as required within Esco for the common success and goal of the company.
11. Provide regular updates and communication via the Viber communication tool Esco utilizes for global communications.
12. Submit expense claims, receipts and reports in a timely manner.
13. Maintain a professional approach at all times within Esco and on site.
14. Provide feedback and reports on equipment and process issues in order to have continual improvement of products via feedback loop.
15. Honest and open approach on when issues, mistakes or errors occur, and maintain open 2 way dialogue with managers and vice versa.
16. Study Esco documentation in addition to the training to ensure knowledge of the products is increased and maintained.

• Type: Full-time
• Schedule: Monday to Friday, Flexitime, No weekends
• Work Location: Remote, London

Requirements:

• Diploma or Degree in Engineering
• Ideally 3 year+ working experience in equipment repair and troubleshooting
• Great interpersonal and communication skills
• Good analytical and problem-solving skills
• Willing to travel locally and abroad

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Customer Service

Industries

• Biotechnology Research and Medical Equipment Manufacturing