Implementation Consultant : ERP Projects

TipTopJob; Sheffield; Remote; GBP 40,000 - 70,000

Job description

Implementation Consultant - ERP Projects (Promotional Products Industry)
Location: Remote
Job Type: Full-time

Salary: DOE

Please Note - Applicants must be aged 18+ and eligible to work in the UK.

Are you a detail-oriented Implementation Consultant with a passion for optimizing business processes and delivering successful ERP solutions? Do you thrive in a fast-paced environment, collaborating with clients to implement systems that drive efficiency and growth? If so, this role is the perfect fit for you!

About us
We are a dynamic, well-established company with a strong presence in both the UK and the US. Specializing in providing market leading solutions for the promotional products industry, we empower thousands of distributors with our comprehensive offerings. Our expertise lies in delivering end-to-end services, including advanced technology platforms, exclusive member benefits, catalogues, websites, and client stores tailored to the needs of promotional merchandise providers.

Job Summary
We are seeking an experienced Implementation Consultant to lead ERP implementation projects with our proprietary order management and website software designed specifically for the promotional products industry. This role requires expertise in enterprise resource planning (ERP) systems tailored to the needs of promotional product businesses, strong project management skills, and the ability to collaborate with clients, stakeholders, and internal teams to ensure successful ERP projects deployment. The ideal candidate will have a solid background in ERP implementations, order fulfilment, customisation workflows, custom development projects, website integrations, and process optimisation.

Key Responsibilities

1. Project Planning & Execution: Develop and manage specific projects from request to deliver including timelines, budgets, and resources for ERP implementation projects within the promotional products industry. This could range from the full installation of a new ERP system to scoping and managing the delivery of customer specific development requests or website builds.
2. Stakeholder Communication: Serve as the primary liaison between clients, internal teams, and software developers to ensure clear communication and project alignment.
3. Requirement Gathering & Analysis: Work closely with clients to understand their specific workflows, including product customisation, supplier management, inventory control, and order processing.
4. ERP Implementation: Oversee the configuration, customisation, data migration, testing, and deployment of ERP solutions suited for promotional product companies.
5. Custom Development & Website Integrations: Manage and oversee custom software development projects, including API integrations, website connectivity, and e-commerce platforms linked to ERP systems.
6. Risk & Issue Management: Identify project risks, develop mitigation strategies, and resolve issues proactively.
7. Training & Support: Provide user training and post-implementation support to ensure smooth transition and adoption of the ERP system.
8. Advanced Customer Support: Act as a key point of contact for customers post-implementation, addressing technical and functional issues, troubleshooting system errors, and ensuring high customer satisfaction. Provide ongoing guidance, best practices, and continuous improvement strategies.
9. Process Improvement: Recommend best practices and process enhancements to optimise ERP performance and business efficiency in the promotional products sector.
10. Compliance & Documentation: Ensure adherence to industry standards, compliance regulations, and maintain thorough project documentation.

Qualifications & Experience

1. Bachelor's degree in Business, IT, Computer Science, or a related field.
2. 3+ years of experience managing ERP implementation projects (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, or industry-specific ERP solutions).
3. Strong understanding of business processes in the promotional products industry, including sourcing, customisation, and order fulfilment, would be advantageous.
4. Experience managing custom development projects and website integrations within ERP environments.
5. Experience with Power BI is advantageous.
6. Project management certification (PMP, PRINCE2, Agile, or equivalent) is a plus.
7. Experience in change management, training, and end-user support.
8. Strong customer support and troubleshooting experience with ERP systems.
9. Excellent problem-solving, analytical, and decision-making skills.
10. Strong interpersonal and communication skills with the ability to influence stakeholders.
11. Data management skills.
12. Proficiency in project management tools (e.g., Jira, Trello, or similar).

Why Join Us?
Opportunity to work on challenging and impactful ERP projects within the promotional products industry. Collaborative work environment. Competitive salary, benefits, and career advancement opportunities. Flexible work arrangements with remote working/office location in Sheffield. Pension Scheme, Health and Eyecare schemes, Buy and sell annual leave.

If you are passionate about ERP systems and have a proven track record in project management and implementation within the promotional products sector, we invite you to join our dynamic team!

INDHS