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Client Services Director

AG Talent

United Kingdom

Remote

GBP 100,000 - 125,000

4 days ago

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An established industry player is seeking a dynamic Client Services / Account Director to lead exceptional service delivery across EMEA. This role involves developing strong relationships with top-tier clients, managing complex payroll solutions, and enhancing service offerings. The ideal candidate will have a proven track record in account management, particularly within the MSP sector, and a passion for operational excellence. Join a culture that values openness and accountability, and make a significant impact in a remote working environment across the UK or Ireland.

Experience in account management or client services at a director level.
Experience managing large-scale, multi-country payroll.

Develop strong client relationships with large enterprise organisations.
Lead, train, and develop a high-performing delivery team.
Streamline processes and ensure high-quality service delivery.

Account Management

Client Services

Operations Management

Process Improvement

Payroll Solutions

Client Services / Account Director - EMEA

Do you want to work for a Global HR Services Outsourcing Company focusing on Talent Management and Compliance?

You will work across EMEA, partnering with large enterprise organisations.

You will lead the delivery of exceptional client services across a variety of MSP clients.

Working Pattern: Remote across the UK or Ireland

The role:

Develop strong client relationships with some of the best & largest companies.
Deliver multi-country payroll solutions.
Meet with clients to enhance the relationship, review performance and offer service improvements.
Lead, train and develop a high-performing delivery team.
Resolve client escalations and issues and implement effective solutions.
Streamline processes and work with internal teams to ensure a high-quality service.
Expand service offerings to clients.

The culture:

Open, honest, direct and highly accountable.

Your experience:

Experience in account management, client services or operations at a director level (or potentially manager level, depending on the size of accounts running) for an MSP (Managed Service Provider), Workforce Solutions or Payroll company.
Experience with high-value accounts, providing best-in-class service and complex service agreements.
Experience managing large-scale, multi-country payroll.
Experience improving processes, service delivery and driving operational excellence.

Seniority level: Director

Employment type: Full-time

Job function: Human Resources, Information Technology, and Business Development

Industries: Staffing and Recruiting, Human Resources Services, and IT Services and IT Consulting

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